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Random, unpredictable airport security that’s not always awful? Only in America

The TSA screening area at Reno-Tahoe International Airport’s B gates isn’t much to look at. It’s a dark, cavernous processing […]

Is there a car rental toll conspiracy?

Maybe I got it wrong when I concluded that car rental companies are just trying to help customers by offering "optional" toll payment services with their cars.

Can this trip be saved? That’s one “hail” of a repair bill

You can drive your rental car extra-carefully -- stay on paved roads, park in a garage and obey all traffic laws -- but you still can't control the weather. That's the somewhat obvious but no less unfortunate lesson learned by Yolanda Liu when she rented from Payless Car Rental in Denver.

“What can I do to get them to honor this rate?”

Everyone knows that hotel rates can fluctuate from day to day. But when Preston Moore tried to book a room at the JW Marriott Denver at Cherry Creek, he was surprised to find they wanted to raise his rate by $130 from one day to the next -- a price he says he couldn't afford.
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