If you’re unhappy with your loyalty program, join the club. So is William Beeman, a Delta Air Lines frequent flier […]
Delta won't make a name change on a mileage ticket, endangering one family's cruise. Can this trip be saved?
Rod and Carol Mourant recently flew from Seattle to Miami on Delta Air Lines, and they didn’t like it. Amid […]
Lisa and Wayne Roccaforte felt lucky to have premium economy class seats on their recent Air France flight from Paris […]
Deborah Bouchette researches the luggage rules for an upcoming flight, but is surprised by a 200 Euro fee to check her bag, anyway. Her airline says she should get a refund -- so why isn't she?
It's been a while since I mediated travel insurance claim, and at first glance, Dennis Puskaric's looked like a slam-dunk
Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.