Hey airlines, enough with the musical chairs!

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Shortly before Deb Knapp flew from Fort Lauderdale to Johannesburg on Delta Air Lines, she made a troubling discovery: The “comfort” coach seats for which she’d paid an extra $358 had been changed. On the transatlantic flight, the airline re-seated her two rows away from her husband, James. It was his birthday.
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Are new loyalty programs fair to travelers?

Ranglen/Shutterstock
Ranglen/Shutterstock
If you’re unhappy with your loyalty program, join the club. So is William Beeman, a Delta Air Lines frequent flier who’s been trying to score an upgrade from San Francisco to Geneva after surgery to reattach his quadriceps at the knee.

Trying and failing.

For him, the process feels like a bait-and-switch. To avoid being wedged into a Lilliputian economy-class seat for 14 hours, Beeman says he worked hard to earn elite status on Delta. But when he tried to redeem his miles for an upgrade, the airline wanted even more.
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Why can’t I change the name on my frequent flier award ticket?

Digital Media Pro / Shutterstock.com
Digital Media Pro / Shutterstock.com
Delta won’t make a name change on a mileage ticket, endangering one family’s cruise. Can this trip be saved?

Question: I recently booked four tickets between Milwaukee and New Orleans using my Delta SkyMiles so that my husband, son and my son’s friend could fly to our cruise port. All was well, but then my son’s friend’s parents decided that they would not get him a passport, as they had promised, so we had to make changes to the cruise and the airline to accommodate a new guest.

Royal Caribbean Cruise Lines was great about making the change — just some correspondence from our travel agent did the trick. However — and I think you know what is coming — Delta is refusing to make a name change. Its policy is never to make name changes. Delta offered to allow me to re-deposit the miles for a $150 charge per ticket, and then let me re-purchase the ticket using SkyMiles. But the cost for the ticket has quadrupled, going from 25,000 miles to 100,000 miles.
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Delta Economy “Comfort” fell short — can we get a refund?

delta jetRod and Carol Mourant recently flew from Seattle to Miami on Delta Air Lines, and they didn’t like it. Amid their list of complaints is one that stuck, and made me wonder if maybe they had a case.

They played by the rules, and lost. Now they want my help in righting a wrong.

“There were several events that made the trip less than enjoyable,” says Rod Mourant. “From our perspective, the most irritating were Delta’s attitude and their baggage policy. Through actual experience, we found out that Delta’s carry-on and checked baggage policies are a joke.”
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