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Are new loyalty programs fair to travelers?

If you’re unhappy with your loyalty program, join the club. So is William Beeman, a Delta Air Lines frequent flier […]

Why can’t I change the name on my frequent flier award ticket?

Delta won't make a name change on a mileage ticket, endangering one family's cruise. Can this trip be saved?

Delta Economy “Comfort” fell short — can we get a refund?

Rod and Carol Mourant recently flew from Seattle to Miami on Delta Air Lines, and they didn’t like it. Amid […]

Downgraded on Air France, but where’s their refund?

Lisa and Wayne Roccaforte felt lucky to have premium economy class seats on their recent Air France flight from Paris […]

Should I have been charged extra for my checked luggage?

Deborah Bouchette researches the luggage rules for an upcoming flight, but is surprised by a 200 Euro fee to check her bag, anyway. Her airline says she should get a refund -- so why isn't she?

Sorry, your travel insurance doesn’t cover mother-in-law’s death

It's been a while since I mediated travel insurance claim, and at first glance, Dennis Puskaric's looked like a slam-dunk

Who’s really to blame for these absurd luggage rules?

Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.