The International Air Transport Association (IATA) has proposed a new “optimal” carry-on baggage size. Unfortunately, the new “optimal” size is only advantageous for the airlines, not their passengers. After creating the conditions that have led to overcrowding of inflight luggage bins, the airline solution is to make allowable carry-on bags smaller.
DELTA AIR LINES
Wendy Hamann needed our help. She says Delta Air Lines made changes to her flight itinerary and Orbitz, her online travel agent, left her in the lurch.
Last week a group of senators, after conferring with the Senate Commerce Committee, decided to speak out about personalization of airfares and privacy issues.
April O’Brien wants to know why an airline can charge her more for a nonstop flight, arbitrarily change her itinerary to one with a stopover, and not refund the difference in airfare.
So do I.
All Christine Taylor-Butler wanted was to get home after a long business conference.
All Delta Air Lines did was delay her. And delay her. And delay her.
“You share, we care” the tagline on Delia Valley’s email signature reads. It concludes what, to the untrained eye, looks like a genuine and thoughtful response to a question from a customer.
That customer, Lowell Booth, has a concern about Delta Air Lines’ plans to pump fragrance into the cabins of its planes.
Isobel’s Taylor’s trip of a lifetime melted away like the Antarctic ice she was supposed to see.
Taylor was flying from Toronto to Buenos Aires for a bucket-list polar tour. But she never made it, thanks to a series of airline screw-ups.
Today’s story From the Trenches of consumer advocacy is about passing the buck when things go south.