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What to do when your airline offends you

Nothing could have prepared Jeff White for the shock he got after printing his boarding pass for a recent Delta Air Lines flight from Pensacola, Fla., to Albany, N.Y., by way of Atlanta. Right there, next to his name, was a confirmation code that proclaimed: “H8GAYS.”

How did 550,000 Hilton points become 55,000 Delta miles? And can you undo it, please?

When Gale Flake tries to convert his Hilton points to Delta SkyMiles, something gets lost in the translation. Can the conversion be undone?

What’s the correct compensation for this Delta flight delay?

John Esser's recent return flight north "headed south," so to speak. He'd like the airline to make things right.

Bumped, but where’s my voucher?

Delta promises Shirin Vakharia a flight voucher if she volunteers to take another flight. She does -- but where’s the scrip?

Help, my travel agency is pocketing my airfare refund!

Her airline refunds her ticket, but her travel agency keeps the money, insisting the fare was nonrefundable. Is that allowed? The Travel Troubleshooter investigates.

The next bubble? Travel loyalty programs

Did anyone pay attention when Robert Shiller warned about the real estate bubble or Nouriel Roubini sounded the alarm bells […]

Two letters on my ticket cost $300 — are you serious?

Agnes Lednum's husband’s ticket is missing two little letters -- "Jr" -- and in order to fix it, her online travel agency wants $300. Is that her only option?