Wendy Hamann needed our help. She says Delta Air Lines made changes to her flight itinerary and Orbitz, her online travel agent, left her in the lurch.
DELTA AIR LINES
Last week a group of senators, after conferring with the Senate Commerce Committee, decided to speak out about personalization of airfares and privacy issues.
April O’Brien wants to know why an airline can charge her more for a nonstop flight, arbitrarily change her itinerary to one with a stopover, and not refund the difference in airfare.
So do I.
All Christine Taylor-Butler wanted was to get home after a long business conference.
All Delta Air Lines did was delay her. And delay her. And delay her.
“You share, we care” the tagline on Delia Valley’s email signature reads. It concludes what, to the untrained eye, looks like a genuine and thoughtful response to a question from a customer.
That customer, Lowell Booth, has a concern about Delta Air Lines’ plans to pump fragrance into the cabins of its planes.
Isobel’s Taylor’s trip of a lifetime melted away like the Antarctic ice she was supposed to see.
Taylor was flying from Toronto to Buenos Aires for a bucket-list polar tour. But she never made it, thanks to a series of airline screw-ups.
Today’s story From the Trenches of consumer advocacy is about passing the buck when things go south.
Whenever you pay Delta Air Lines to fly, you’re putting money in the corporate pockets of an airline that seeks to deceive, confuse and mislead you.
Let me count Delta’s evil ways.