After Jocelyn Peers’ teenage sons finished their language immersion program in Alicante, Spain, she thought the hard part was over. The boys had thrived in Europe, navigating a foreign country and learning the language. All that remained was a simple flight home to Seattle.
Robert Kempke and his wife flew from Cleveland to Athens with a return through Thessaloniki on Sky Express, a regional carrier booked through Delta. Their online check-in for the Sky Express flight was blocked because of a 185 euro balance linked to a duplicate third passenger using Kempke’s name. Sky Express refused to fix the error and told them Delta had to correct it. The Delta agent canceled and rebooked the Sky Express segment, which collapsed the entire return itinerary including the Athens to Cleveland flight. The Kempkes paid $435 for a new Aegean Air ticket to Athens, retrieved and rechecked their luggage, and rebooked their U.S. return. Delta initially promised a refund plus 12 euros for seat assignments, then denied the claim. Under U.S. Department of Transportation rules, passengers are entitled to automatic and prompt refunds for flights canceled by the airline. EU Regulation 261/2004 applies to flights within or departing the European Union.
Summer airfare is climbing fast as jet fuel prices spike 82 percent over the Iran conflict. Here’s what airlines aren’t telling you—and how to protect your trip.
Airlines sure have a funny way of saying thank you.
After you spend years obsessively funneling every purchase through their co-branded credit cards and sitting in its cramped economy class seats, you finally go to redeem your “free” flight—only to find a $1,400 bill waiting for you at checkout.
The United Airlines–American Airlines merger everyone feared may actually be happening.
United Airlines CEO Scott Kirby reportedly met with administration officials at the White House in February to float an audacious proposal: a combination with American Airlines.
There’s a new milestone in American air travel: checking your suitcase may now cost more than your seat.
U.S. airlines this week raised their checked baggage fees to levels that would have seemed like a parody just a few years ago.
When Rachel Newton books flights that include a leg on Transavia, a Dutch discount airline, she expects a no-frills experience — but not a surprise fee that doubles the cost of his trip. Why won’t the airline make things right?
The president has called for a massive cut to credit card interest rates. Airlines warn it could end loyalty programs as we know them.
When Daniel Christiansen boarded a recent Delta Air Lines flight from Salt Lake City to Palm Springs with his wife and infant daughter, he thought he’d hit the jackpot. He thought wrong.
