Delayed by a day, and these flight vouchers aren’t gonna cut it

Steve Mann /
Steve Mann /
Flight delays happen. But the one experienced by Nigel Goring-Morris and his companion on their flight from Tel Aviv to Honolulu by way of Los Angeles was so long, and the initial compensation so inadequate, that I’m considering getting involved.

Maybe you can help me sort this one out.

Goring-Morris’ entire trip was booked through American Airlines, but his first leg was on American’s codeshare partner, British Airways. The first part of that flight, from Tel Aviv to London, went off without a hitch. But the connection to LA was delayed by 10 hours, and they missed their next connection to Honolulu.

Result: The passengers missed an entire day of their planned vacation. But that’s not all.
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No compensation for Air Force One delay?

Couperfield /
Couperfield /
Here’s a complaint you don’t see every day. It comes to us by way of Alex Johnston, who was flying from San Francisco to Charlottesville, Va., via Washington on United Airlines.

“We boarded our flight in San Francisco on time,” she remembers. “But shortly after beginning our taxi, the pilot announced that we would be delayed 45 minutes to an hour on the runway because Air Force One was in front of us, flying the same route, so we must wait and allow them the space and time they needed.”

Of course, there’s a good reason for keeping a minimum distance between Air Force One and other air traffic. There have been several close calls between the presidential aircraft and other planes in the past.
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Are airlines bending the truth about weather delays?

snow stormA few minutes after Michele Loftin’s recent commuter flight from Sacramento to San Francisco pushed back from the gate, it made an abrupt U-turn and returned to the terminal. A United Airlines crew member told passengers that the aircraft’s de-icer test had failed, and the airline eventually canceled the flight.
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Where’s my refund?

1-Screen Shot 2012-09-28 at 2.30.24 PMQuestion: I ordered three items from three weeks ago. Two arrived, but the other — a coat for $75 — was canceled by Sears the same day I placed the order because it was no longer available in a warehouse or store.

It has been 20 days and I’ve received no refund for the canceled item. I’ve done online chat, e-mailed, and contacted Sears on Twitter and Facebook. According to @searscares, I am now on a waitlist for a “case manager” regarding my refund.
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Did United offer me compensation for a rough night in the ballroom?

united tailAmanda Ellis says she was “very upset” after her United Airlines flight from Honolulu to the Marshall Islands was canceled because of a sick crewmember.

It wasn’t the one-day delay. Ellis, her husband and seven-year-old son were flying to the islands to adopt their daughter. It wasn’t even the fact that they spent the night under less than desirable circumstances.

It was the way in which the airline tried to compensate the family for the inconvenience, she says.

The Ellises had done everything by the book — or at least, they thought they had.
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Help! My Target gift card has gone missing

Question: I have a problem with Target that I’m hoping you can help me with. I have been waiting for an electronic gift card to be sent to my grandson for the last three weeks. I’ve made two phone calls and sent an email to Target, but they will not tell me when the card will arrive. I think there’s a serious problem.
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100,000 miles, $194 and a one-week delay — and you offer this?

To fly from San Francisco to Paris last month, Kenneth Cook forked over 100,00 miles and paid a $194 fee 10 months before his scheduled flight. The routing wasn’t ideal — it sent him via Denver and Frankfurt, but for that, he was getting choice seats in the front of the plane.

The least he expected was the see his luggage at the end of the journey, and that if he didn’t, the airline would take care of everything.

It didn’t.
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Who’s responsible for my missed connection?

Jeff Emerson missed his flight from Minneapolis to Washington last month. He didn’t make his connection to Addis Ababa, Ethiopia, and didn’t arrive as scheduled in Kilimanjaro, Tanzania, where he was supposed to start work as a summer volunteer.

The story of Emerson’s delay is fascinating — maybe a little infuriating, too — for anyone who’s flying this summer, particularly internationally. It raises an important question about who takes responsibility for delays that are beyond a passenger’s control.
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