DELAY

What’s the correct compensation for this Delta flight delay?

Eugene Berman / Shutterstock.com
Eugene Berman / Shutterstock.com
John Esser’s recent return flight north “headed south,” so to speak. He’d like the airline to make things right.

But what’s right?

Esser was flying from Los Angeles to Detroit on Delta flight 1806 on Sept. 18.

“This flight was specifically chosen due to an obligation I had that evening at my son’s school at 7 p.m.,” he says.

Needless to say, he didn’t make it.

Although the flight was scheduled to leave at 9:30 a.m., a series of mechanical delays kept the plane waiting at the gate several hours before it was finally canceled.
Continue reading…


Bumped, but where’s my voucher?

Senohrabek / Shutterstock.com
Senohrabek / Shutterstock.com
Delta promises Shirin Vakharia a flight voucher if she volunteers to take another flight. She does — but where’s the scrip?

Question: My sister and I recently had a confirmed flight on Delta Air Lines from San Francisco to Dayton, Ohio. The itinerary included a scheduled one-hour, 30 minute stopover in Atlanta.

When I arrived in San Francisco and checked in at the kiosk, I was asked if I would be willing to volunteer my seat. I indicated yes, checked my bag through Dayton and arrived at the gate.

While waiting at the gate at San Francisco, I was called to the desk. The gate agent notified me that she could put me on a flight to Detroit, and then continue to Dayton. I agreed to be rebooked and asked if my sister, who was on the same flight but a separate reservation, could also be rebooked with me.
Continue reading…


Delayed by a day, and these flight vouchers aren’t gonna cut it

Steve Mann / Shutterstock.com
Steve Mann / Shutterstock.com
Flight delays happen. But the one experienced by Nigel Goring-Morris and his companion on their flight from Tel Aviv to Honolulu by way of Los Angeles was so long, and the initial compensation so inadequate, that I’m considering getting involved.

Maybe you can help me sort this one out.

Goring-Morris’ entire trip was booked through American Airlines, but his first leg was on American’s codeshare partner, British Airways. The first part of that flight, from Tel Aviv to London, went off without a hitch. But the connection to LA was delayed by 10 hours, and they missed their next connection to Honolulu.

Result: The passengers missed an entire day of their planned vacation. But that’s not all.
Continue reading…


No compensation for Air Force One delay?

Couperfield / Shutterstock.com
Couperfield / Shutterstock.com
Here’s a complaint you don’t see every day. It comes to us by way of Alex Johnston, who was flying from San Francisco to Charlottesville, Va., via Washington on United Airlines.

“We boarded our flight in San Francisco on time,” she remembers. “But shortly after beginning our taxi, the pilot announced that we would be delayed 45 minutes to an hour on the runway because Air Force One was in front of us, flying the same route, so we must wait and allow them the space and time they needed.”

Of course, there’s a good reason for keeping a minimum distance between Air Force One and other air traffic. There have been several close calls between the presidential aircraft and other planes in the past.
Continue reading…


Are airlines bending the truth about weather delays?

snow stormA few minutes after Michele Loftin’s recent commuter flight from Sacramento to San Francisco pushed back from the gate, it made an abrupt U-turn and returned to the terminal. A United Airlines crew member told passengers that the aircraft’s de-icer test had failed, and the airline eventually canceled the flight.
Continue reading…


Where’s my Sears.com refund?

1-Screen Shot 2012-09-28 at 2.30.24 PMQuestion: I ordered three items from Sears.com three weeks ago. Two arrived, but the other — a coat for $75 — was canceled by Sears the same day I placed the order because it was no longer available in a warehouse or store.

It has been 20 days and I’ve received no refund for the canceled item. I’ve done online chat, e-mailed, and contacted Sears on Twitter and Facebook. According to @searscares, I am now on a waitlist for a “case manager” regarding my refund.
Continue reading…