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No compensation for Air Force One delay?

Here’s a complaint you don’t see every day. It comes to us by way of Alex Johnston, who was flying […]

Are airlines bending the truth about weather delays?

A few minutes after Michele Loftin's recent commuter flight from Sacramento to San Francisco pushed back from the gate, it made an abrupt U-turn and returned to the terminal. A United Airlines crew member told passengers that the aircraft's de-icer test had failed, and the airline eventually canceled the flight.

Where’s my Sears.com refund?

Elizabeth Smith's Sears.com refund is missing in action. Can anyone find her money?

Did United offer me compensation for a rough night in the ballroom?

Amanda Ellis says she was "very upset" after her United Airlines flight from Honolulu to the Marshall Islands was canceled because of a sick crewmember.

Why did my ticket refund take forever and a day?

Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.

After a detour to Bangor, do I deserve a ticket refund?

As SAS Flight 910 from Newark to Copenhagen climbed to its cruising altitude on June 20, one of its air conditioning units malfunctioned, forcing it to make an emergency landing in Bangor, Me.

A legitimate complaint wrapped inside a frivolous one — should I let this case go?

I don't normally dismiss cases reflexively, but when I hear someone complaining about special meals, it takes a lot for me to follow through and contact an airline on their behalf.