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Why did my ticket refund take forever and a day?

Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.

After a detour to Bangor, do I deserve a ticket refund?

As SAS Flight 910 from Newark to Copenhagen climbed to its cruising altitude on June 20, one of its air conditioning units malfunctioned, forcing it to make an emergency landing in Bangor, Me.

A legitimate complaint wrapped inside a frivolous one — should I let this case go?

I don't normally dismiss cases reflexively, but when I hear someone complaining about special meals, it takes a lot for me to follow through and contact an airline on their behalf.

Help! My Target gift card has gone missing

The Target gift card Robert Brown ordered for his grandson is missing in action, and the store isn't saying when it will send the scrip. Can anyone help him find it?

How do I get T-Mobile to stop billing my dead friend?

When Merry Bauman's friend passes away, she tries to cancel his T-Mobile account. Turns out it's a lot more difficult than it looks.

BoltBus didn’t get us to New York on time — can we get a refund?

If you follow me on Twitter you probably know that I was almost run off the New Jersey Turnpike by a passenger bus last week. But today's case is the opposite problem: a bus that never left the station.

Why is Virgin dragging its feet on my ticket refund?

LeEster Koranteng's husband misses his flight because of a stroke, and the airline eventually promises her a refund. But the money is nowhere in sight, and it's been weeks since it agreed to credit her for the ticket. Now what?