Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.
As SAS Flight 910 from Newark to Copenhagen climbed to its cruising altitude on June 20, one of its air conditioning units malfunctioned, forcing it to make an emergency landing in Bangor, Me.
I don't normally dismiss cases reflexively, but when I hear someone complaining about special meals, it takes a lot for me to follow through and contact an airline on their behalf.
The Target gift card Robert Brown ordered for his grandson is missing in action, and the store isn't saying when it will send the scrip. Can anyone help him find it?
When Merry Bauman's friend passes away, she tries to cancel his T-Mobile account. Turns out it's a lot more difficult than it looks.
If you follow me on Twitter you probably know that I was almost run off the New Jersey Turnpike by a passenger bus last week. But today's case is the opposite problem: a bus that never left the station.
LeEster Koranteng's husband misses his flight because of a stroke, and the airline eventually promises her a refund. But the money is nowhere in sight, and it's been weeks since it agreed to credit her for the ticket. Now what?