Elsa Williams thinks US Airways owes her money and she won’t take “no” for an answer. She doesn’t want me to, either.
Her dispute, which I’m featuring as today’s Should I Take The Case?, is a sprawling, lengthy and painful back-and-forth between an intransigent airline and an inflexible passenger.
I’m stuck in the middle. Should I get involved? Scroll to the bottom to cast your vote.
All Christine Taylor-Butler wanted was to get home after a long business conference.
All Delta Air Lines did was delay her. And delay her. And delay her.
What happens when there’s a fundamental disconnect between a customer and a company? You end up with a case like Maria Mendoza’s, where everyone is right — and everyone is also wrong.
It’s one thing to have a TV delivered dead on arrival. But what happens when it’s missing in action?
Carol Phillips recently learned the answer when Best Buy mysteriously failed to deliver her brand new high-end set on the day promised.
But not only was Best Buy honest about its failure; it eventually went the extra mile and substituted an even better model at no extra charge.
Anne August and her husband never expected to lose their checked bag while flying to Paris from Boston on Icelandair. Then again, no one does.
But the Augusts never could have anticipated what would happen next. Not only was the bag found quickly, but Icelandair immediately compensated them right at the terminal above and beyond what’s customary.
When did the Ritz-Carlton start running an airline?
Steve Adams is a patient man.
You have to be when you’re a 2nd through 12th-grade basketball coach. But Adams’ recent experience with his uniform vendor tested the limits of his tolerance.
By day, Adams is the vice president of a fire and life safety solutions company. By night, he runs Triumph Basketball in Dallas, a basketball club with over 350 players on 38 teams, and 11 coaches. Last fall, Adams interviewed five uniform vendors and chose Lids.