Who is responsible for your flight delay?

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Even though Kurt Johnson doesn’t work for the TSA, that doesn’t stop him from lending a hand when he’s stuck in a long line at a security screening area. “I’ll sometimes grab an extra tray or two to help move things along,” says Johnson, who runs a fitness Web site in Los Angeles.
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What’s the correct compensation for this Delta flight delay?

Eugene Berman / Shutterstock.com
Eugene Berman / Shutterstock.com
John Esser’s recent return flight north “headed south,” so to speak. He’d like the airline to make things right.

But what’s right?

Esser was flying from Los Angeles to Detroit on Delta flight 1806 on Sept. 18.

“This flight was specifically chosen due to an obligation I had that evening at my son’s school at 7 p.m.,” he says.

Needless to say, he didn’t make it.

Although the flight was scheduled to leave at 9:30 a.m., a series of mechanical delays kept the plane waiting at the gate several hours before it was finally canceled.
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Bumped, but where’s my voucher?

Senohrabek / Shutterstock.com
Senohrabek / Shutterstock.com
Delta promises Shirin Vakharia a flight voucher if she volunteers to take another flight. She does — but where’s the scrip?

Question: My sister and I recently had a confirmed flight on Delta Air Lines from San Francisco to Dayton, Ohio. The itinerary included a scheduled one-hour, 30 minute stopover in Atlanta.

When I arrived in San Francisco and checked in at the kiosk, I was asked if I would be willing to volunteer my seat. I indicated yes, checked my bag through Dayton and arrived at the gate.

While waiting at the gate at San Francisco, I was called to the desk. The gate agent notified me that she could put me on a flight to Detroit, and then continue to Dayton. I agreed to be rebooked and asked if my sister, who was on the same flight but a separate reservation, could also be rebooked with me.
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