If you think airlines stopped caring about everyone but their elite-level “high value” passengers long ago, you’ll want to hear Dick and Zoe Hannah’s heartwarming story that — I’ve gotta be honest with you — really restores my faith in humanity.
It’s easy to be left with that impression, by the way. Consider American Airlines, which just reported record second quarter profits and is about to merge with US Airways. It’s rewarding us by moving some of its seats in economy class closer together. So there!
The Hannahs, both of whom are retired schoolteachers from San Jose, Calif., were scheduled to fly to Portland, Ore., on May 16. But on the evening of May 14, they received a call every parent dreads. Their adult son had died.
To be fair, most airlines will refund a ticket when an immediate relative passes away, so the Hannah’s ticket shouldn’t have been an issue for them no matter which airline they were flying.