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Mom died, but US Airways won’t refund my fee

When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it […]

After brother’s death, where’s my airfare refund?

After Irene Reitman's brother passes away, she cancels her trip to Las Vegas. But American Airlines won't refund her fare. Why not?

An unexpected act of kindness from a big airline

If you think airlines stopped caring about everyone but their elite-level "high value" passengers long ago, you'll want to hear Dick and Zoe Hannah's heartwarming story that — I've gotta be honest with you — really restores my faith in humanity.

My mother is terminally ill — why won’t Princess refund her cruise?

Shannon Tait’s mother is terminally ill and will miss that Alaska cruise with her sister. Can she get a refund from Princess? Read the surprising answer.

No name change on a dead passenger’s ticket?

After Robin Johnson’s husband is killed in a tragic accident, she tries to salvage his United Airlines ticket credit. But the carrier says it can’t change the name on a ticket – it’s against the rules. Is there any hope for her?

Dad passed away — is his cruise refund sunk?

Sandy Perozeni's father was scheduled to take a two-week cruise on Celebrity’s Constellation last year.

Is it too hard to get an airline ticket refund?

When John King's mother dies, he asks American Airlines to refund her ticket. Instead of sending the money, it emails him a series of form letters. What should he do?