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When renting a car, no good deed goes unpunished

After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. Now the company wants to refer the matter to a collection agency. What happened?

I didn’t scratch the floor on my vacation rental – why should I have to pay?

The circumstances of Saundra Lyon-Reiser's recent home rental were less than ideal. She'd gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.

Is Advantage trying to scam me for damage to my rental car?

You know the ding-and-dent car rental scam? Sure you do.

Am I responsible for damage under my rental car?

Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He's sure it isn't his fault, but the car rental company begs to differ. It wants him to pay $826.

A rental car bill I don’t think I deserve

After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?

A scratch on my rental car — and now, a bill from a collection agency

Here we go again.

Why you should never walk away from a hit-and-run in your rental

In an ideal world, every customer-service problem would solve itself. Thanks to Punit Joshi, we're one story closer to that world, in a small way.