A scratch on my rental car — and now, a bill from a collection agency

Here we go again.

Why you should never walk away from a hit-and-run in your rental

In an ideal world, every customer-service problem would solve itself. Thanks to Punit Joshi, we're one story closer to that world, in a small way.

Oh no! JetBlue breaks guitars, too?

Add the word "breaks guitars" after any company, and everyone knows exactly what you're talking about.

Did she wait too long to file a damage claim?

Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?

How can you be sure I damaged my rental car?

Months after her car rental, Diane Mikulis gets a bill for damages she doesn’t recognize. When she asks for a translation, the car rental company sends her case to a collection agency. Now what?

My Frigidaire burst into flames — now what?

When Lauren Fitzgerald's dishwasher self-destructs, she turns to the manufacturer for help. But it won't do anything. What the next step?

Look out! 4 things that get damaged at the airport

TSA agents believe they are the last line of defense against terrorism, and that sometimes you have to break a few metaphorical eggs to keep America safe.