There’s damage to the undercarriage of Jessyka Glatz’s rental car, at least according to Hertz. But is the car in the photo of the rental company sent her the same one she rented? Maybe not. Continue reading…
No one seems to know how the TV in Room 1018 of the Wyndham Avenue Plaza Resort in New Orleans ended up with several long, deep scratches on the screen that made it unwatchable. And if they do, they’re not talking. Continue reading…
Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos’ rental car in the photo? No, it isn’t.
Question: I recently rented a car from Budget in Nashville and returned it to New Orleans. It was in perfect shape when I brought it back.
A few weeks ago, I received a damage claim from the company. They asked me to pay more than $3,000 for repairs.
I’m not responsible for the damage. How do I know? Well, I can tell you that I returned the rental undamaged. But there are two things about Budget’s claim that don’t make sense, either.
First, I returned the car at the Budget Rent-a-Car agency in New Orleans, specifically on Canal Street. Canal Street is in the middle of town, surrounded by buildings. But the landscape in the pictures on my damage claim is completely different. There are no buildings at all. They must have moved the car before taking pictures of it. Who’s to say it wasn’t damaged then? Continue reading…
When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has been damaged, it claims. It wants him to pay for the repairs. Is that fair?
Question: I’m fighting with Enterprise about a damage claim, and I need your help. I recently rented a Hyundai Sonata. Both a manager and I inspected it and we both thought it looked OK.
When I returned the car a few days later, we did the same thing, and the manager considered the car to be in good shape and he accepted it.
About four hours later I received a phone call from the manager, claiming that there was “hidden” damage — specifically, several scratches to the underside of the car.
A few days later, I was notified by mail that a damage claim against me had been filed. My credit card was billed for $186 for paint scratches on the rocker molding, and that costs totaling $106 for “administrative” fees, loss of use and diminishment of value were waived. Included in the claim were two rather poor black-and-white photocopies of the claimed damage. Continue reading…
After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. Now the company wants to refer the matter to a collection agency. What happened?
Question: I tried to be a good citizen when I rented a car recently, but I guess it backfired. I have been a longtime gold customer with Hertz. On a recent trip to Hawaii, I rented a vehicle from Hertz. I had a little accident and had scratches on the rear. When I returned the car, the agent did not notice anything, but being a loyal customer, I volunteered information to the agent and filled out a claim form.
Four months later I got a letter from Hertz regarding damages, and paid those through the insurance coverage on my American Express card. But now I’ve received another letter from Hertz claims services, saying that I still owe $420 in damages.
American Express is willing to pay the amount and is requesting proof of payment to the body shop, but the claims person is not willing to provide it. I am at a loss here. Continue reading…
The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.
So when Lyon-Reiser was notified that her rental company would pocket her $500 security deposit for allegedly scratching a hardwood floor — damage she insists she did not do — it added insult to her injury.
Now, she wants me to help her get the deposit back, even though there are photos of the damage (above), which she says are inconclusive.
But before we get to the matter of the bill, let’s rewind to the start of the three-night rental. At first glance, Lyon-Reiser says the home looked “perfect” for her family. Continue reading…
You know the ding-and-dent car rental scam? Sure you do.
Rent a car, and the agents tell you “not to worry” about the little scratches and bumps on the high-mileage vehicle. But when you return it, they give it a careful once-over and pressure you to sign an incident report, acknowledging you’ll pay whatever repair bill they send you — usually something suspiciously close to your car insurance deductible.
Well, Chelsey Johnson thinks she’s a ding-and-dent victim. Let’s hand the mike over to her to hear her story.
A few months ago, Johnson rented a car from Advantage in Minneapolis. Continue reading…
Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He’s sure it isn’t his fault, but the car rental company begs to differ. It wants him to pay $826.
Question: I recently rented a Mazda 2 from Enterprise. When I picked up the car, a representative and I did a walk-around. I’m normally very careful when picking a car up. I noticed the fender well on the front driver’s side was popped out of place, and I noted that with the representative.
My mistake: I didn’t look under the front bumper to see what would have caused that to happen.
I drove the car home, where I parked it in my driveway, which is sloped. When coming out of my garage, I was able to see damage to the underside of the bumper cover. In an effort to do the right thing, I immediately called Enterprise and explained what had happened. I talked to the manager and told her I was on my way back. Continue reading…
After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?
Question: I’m hoping you can give me some advice about a damage claim that my car rental company states I am financially responsible for. I rented a car from Alamo in Reno, Nev., recently. The paperwork was signed and initialed as the person at the counter indicated. Then I was escorted to the garage where the cars were kept.
My husband walked around the car and didn’t notice any damage. I drove from the airport rental location directly to our hotel in Reno, where the car was parked for two days. Several days later, when we left Reno to drive to Las Vegas, I noticed that the plastic grill on the front of the car was uneven. My husband inspected and found that it was loose but still connected. Continue reading…