After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. Now the company wants to refer the matter to a collection agency. What happened?
The circumstances of Saundra Lyon-Reiser's recent home rental were less than ideal. She'd gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.
You know the ding-and-dent car rental scam? Sure you do.
Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He's sure it isn't his fault, but the car rental company begs to differ. It wants him to pay $826.
After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?
Here we go again.
In an ideal world, every customer-service problem would solve itself. Thanks to Punit Joshi, we're one story closer to that world, in a small way.