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Argh! This damaged freezer is making me come unhinged
38 comments
DAMAGE
38 comments
Payless denies car rental damage appeal, but did this driver give in too soon?
Payless wanted Shannon Lewis to pay up after it claimed she damaged one of its rental cars in Las Vegas.
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52 comments
Maybe I shouldn’t have taken this case after all
When Stacy Mills rented a car from Alamo recently, she says the vehicle had “several minor scratches” on the front right door of the vehicle. Although she tried to report the damage, an employee waved her off, telling her not to worry.
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47 comments
Is the car rental industry’s damage claims process fair to travelers?
Always, always, always take pictures of your rental car.
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46 comments
Do car rental companies make it too hard to report pre-existing damage?
Question: Please help me with a bogus damage charge by Alamo. We picked up our car in Kona, Hawaii, at dusk and saw numerous small dents and dings and scratches on the vehicle. We couldn’t find a form to report the damage.
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50 comments
Forced to check my laptop and now it’s in pieces
La Freta Carter Dalton’s son was boarding an EasyJet flight from London to Barcelona when the overhead bins ran out of space. A crewmember told him he couldn’t board with his laptop computer — it had to be checked.
You can probably guess what happened next, right?
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73 comments
When airlines misread passport rules, who pays?
Question: My husband and I were scheduled to take a Spirit Airlines flight from Fort Lauderdale, Fla., to San Jose, Costa Rica. The afternoon before my flight, my dog chewed a corner off the front page of my husband’s passport and we were concerned about having proper documentation.
We arrived at the airport almost three hours early in order to have enough time to ask a ticket agent. He seemed seasoned and professional, and he assured us that there would be no problem with the passport, as the number could still be manually inputted.
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84 comments
