Question: My husband and I rented a car from Hertz in Munich last summer. The rental process was incredibly time-consuming and after 45 minutes at the rental desk, a five-minute walk to the garage and then another 30-minute wait in the garage, we finally received our vehicle.
It was parked in the travel lane, so we hurried to load our luggage and ourselves into it and get out of the way. We were not offered the opportunity to examine the car. It was also dark in the garage and the car was black.
When we returned the car an attendant took a flashlight and examined the underside of the car bending down so her eyes were about six inches off the ground. She stated that there were “scratches.” She also pointed out a depression near the right side of the back window.