The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. Consider what […]
Customer service isn't what it used to be.
As Juanita Centanni boarded a recent Cayman Airways flight from Tampa to Grand Cayman, she braced herself for an awful travel experience.
It’s the proverbial man-bites-dog story for consumer reporters: an over-the-top customer service experience in which an employee goes the extra mile.
No one likes a whiner.
Ever apologized to a business? If you said "never," then maybe you don't have kids.
Deadbeats. Gate lice. Entitleds.