CUSTOMER SERVICE

A FedEx delay and a frantic search to save a limb

What do bone, tendon, and cartilage have to do with Federal Express?

A lot, as Erica Becker, a surgical operations coordinator from Aurora Sinai Medical Center in Milwaukee, will tell you.

Her story is about a transplant tissue shipment gone awry and FedEx’s last-minute recovery that saved someone’s knee.
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Does Delta really care about you? Read this before you answer

“You share, we care” the tagline on Delia Valley’s email signature reads. It concludes what, to the untrained eye, looks like a genuine and thoughtful response to a question from a customer.

That customer, Lowell Booth, has a concern about Delta Air Lines’ plans to pump fragrance into the cabins of its planes.
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Bookstores are dying and it’s your fault

Pop quiz: Can you name the bookstore chain that used to rival Barnes & Noble?

No? How quickly we forget that Borders used to be a thriving international bookstore chain. It filed for bankruptcy only four years ago.

Did I push it beyond the brink? Did you?
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