“You share, we care” the tagline on Delia Valley’s email signature reads. It concludes what, to the untrained eye, looks like a genuine and thoughtful response to a question from a customer.
That customer, Lowell Booth, has a concern about Delta Air Lines’ plans to pump fragrance into the cabins of its planes.
While a Sears technician tries to replace an oven, it catches on fire. Is it time for a new appliance?
Pop quiz: Can you name the bookstore chain that used to rival Barnes & Noble?
No? How quickly we forget that Borders used to be a thriving international bookstore chain. It filed for bankruptcy only four years ago.
Did I push it beyond the brink? Did you?
If a picture is worth a thousand words, then this snapshot pretty much says it all.
Let me explain. After buying a house, we started remodeling. Kitchen torn out, walls removed, windows added and more.
Aflak Chowdhury asked for the impossible from Emirates. He wanted a refund on a nonrefundable ticket.
He and his wife urgently needed to move their yearly visit to his parents in Bangladesh up a few days to rush to the aid of his father, who’d had a stroke. Time was of the essence.
Negotiating with airlines is a dreaded burden no one wants, especially at times like this. Emirates didn’t have any seats on earlier flights – so he sprung for new tickets with another carrier.
Anne August and her husband never expected to lose their checked bag while flying to Paris from Boston on Icelandair. Then again, no one does.
But the Augusts never could have anticipated what would happen next. Not only was the bag found quickly, but Icelandair immediately compensated them right at the terminal above and beyond what’s customary.
When did the Ritz-Carlton start running an airline?
Steve Adams is a patient man.
You have to be when you’re a 2nd through 12th-grade basketball coach. But Adams’ recent experience with his uniform vendor tested the limits of his tolerance.
By day, Adams is the vice president of a fire and life safety solutions company. By night, he runs Triumph Basketball in Dallas, a basketball club with over 350 players on 38 teams, and 11 coaches. Last fall, Adams interviewed five uniform vendors and chose Lids.