Does Delta really care about you? Read this before you answer

“You share, we care” the tagline on Delia Valley’s email signature reads. It concludes what, to the untrained eye, looks like a genuine and thoughtful response to a question from a customer.

That customer, Lowell Booth, has a concern about Delta Air Lines’ plans to pump fragrance into the cabins of its planes.
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Bookstores are dying and it’s your fault

Pop quiz: Can you name the bookstore chain that used to rival Barnes & Noble?

No? How quickly we forget that Borders used to be a thriving international bookstore chain. It filed for bankruptcy only four years ago.

Did I push it beyond the brink? Did you?
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A refund on a nonrefundable ticket? No – unless you’re flying on Emirates

Aflak Chowdhury asked for the impossible from Emirates. He wanted a refund on a nonrefundable ticket.

He and his wife urgently needed to move their yearly visit to his parents in Bangladesh up a few days to rush to the aid of his father, who’d had a stroke. Time was of the essence.

Negotiating with airlines is a dreaded burden no one wants, especially at times like this. Emirates didn’t have any seats on earlier flights – so he sprung for new tickets with another carrier.
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