Rina and Hasan Subhani disembarked from their cruise on the Carnival Glory with a sinking feeling. Along with a litany of complaints, one rises above the rest: The couple feels they were cheated from a day of their vacation.
“We paid for a seven-night cruise,” says Rina Subhani. “We got only six nights.”
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Judith Abramson’s western Mediterranean cruise on the Oceania Marina last April did not end well. After a sudden illness, the ship’s doctor decided she needed to go to the hospital, and she was unceremoniously disembarked in Naples, Italy, under less than ideal circumstances, she says.
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Fred and Connie Claussen’s honeymoon cruise on Royal Caribbean’s Serenade of the Seas ended on a tragic note. During the voyage, Fred suffered a massive heart attack. The Serenade’s medical staff treated him and then diverted the ship to St. Kitts, where he was transferred to a hospital.
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Sheila Drezner Freedman’s problem with Tauck dates back to February 2010, and although the high-end tour operator thinks it is closed, she’s still fighting.
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Jim Sullivan’s family cruise vacation on the Crown Princess took a turn for the worse when the ship suffered a Norovirus outbreak in February. That’s hardly uncommon; we’ve had seven reported cases this year, according to the Centers for Disease Control. But Sullivan thinks this one was mishandled so badly by Princess that he’s entitled to a refund.
Del Zoppo didn’t want that to stop the family from enjoying a vacation. As a registered nurse, she’s more than capable of caring for her mentally handicapped husband. So she recently booked a getaway for the couple and her brother and sister-in-law — a western Mediterranean cruise that left from Venice, Italy.
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The Concordia struck a reef off the coast of Italy in January and partially sank, claiming the lives of 32 passengers. Carnival will refloat the hull in a $300 million salvage operation said to be the largest in history.
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