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Hey JetBlue, that’s no way to start a cruise!

Michele Kelly’s recent Alaska cruise got off to a bad start, and she blames JetBlue Airways for it. First,

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    A princess with bad plumbing – but is this enough of a refund?

A princess with bad plumbing – but is this enough of a refund?

It’s not as if Princess didn’t care about the conditions in Andrew White’s cabin on a recent cruise. It acknowledged […]

Should Costa reverse course on this fare error?

Oh no, not again.

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    Hey travelers, here’s a little news flash about flash sales

Hey travelers, here’s a little news flash about flash sales

Gerald Annable had to think quickly when he found an ad for a 12-day Holland America cruise of Italy, the […]

Hey Royal Caribbean, where’s my refund?

Today’s story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is […]

Can I write a happy ending to this Celebrity horror story?

If they gave an award for the longest complaint letter, then Cornelia Stumpf’s missive to Celebrity Cruises would definitely be […]

A missing vacation refund mystery – and a troubling resolution

If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out […]