Shoddy accounting leaves customer on hook after sunk cruise

Stuart Gantman and his wife had hoped to take their grandchildren on a Windstar Cruise to Central America. They booked two connecting cabins through American Express for an eight-day cruise to Panama and Costa Rica for themselves and their grandchildren, and upgraded so that they could receive two “free” days on the ship, at the beginning and end of their cruise.
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Viking adds insult to injury, then reverses course

James Lockery and his wife couldn’t wait for their Viking River Danube cruise last Christmas. What better way to start the holiday season than touring the cobblestone streets of Passau, Germany, browsing the famous Christkindlmarkt in Vienna, and sampling the delicious pastries in scenic Budapest on an eight-day adventure.

Lockery booked their cruise in mid-August 2015, but did not purchase cancellation insurance. What could possibly go wrong? Continue reading…