CRUISE

What am I owed for a virus-stricken cruise?

Max and Jan Sherman say they had a “terrible” experience on what should have been an amazing cruise of Australia and New Zealand on the Celebrity Solstice last year. The cruise line promised to compensate them for their trouble, but so far it hasn’t.
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Hey Princess, where’s my refund?

Ethel Thomas thought she had every “i” dotted and every “t” crossed when she booked a Princess cruise to the Turks and Caicos. She even bought the company’s cruise “protection” plan, in case she couldn’t go.

And then she couldn’t go.
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The death of a customer doesn’t guarantee survivors a refund

Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.

Eckert, a business analyst from Los Angeles, asked her cruise line, Viking River Cruises, for a favor: Could she change the second passenger’s name from her husband’s to that of a friend who had also recently lost a spouse?
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