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That’s not the ticket credit you promised me

After a canceled flight, a merged airline and crossed wires with Expedia, Anoop Ramaswamy is the proud owner of a worthless airline ticket. Now what?

Looks like United may not be a lost cause after all

For the better part of the last year, I’ve thought United Airlines was a lost cause.

Can United Airlines fix itself?

It's hard to find anyone who likes the new United Airlines. Even at United Airlines.

5 fascinating facts about the new United Airlines

This is the emergency operations center at United Airlines’ new headquarters in Chicago’s Willis Tower. Looks like an average conference room, doesn’t it?

Could United Airlines’ chaotic computer “cutover” have been avoided?

At United Airlines, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines, and it involved combining two complex passenger reservations systems.

You call this consumer advocacy?

"Do you ever strike out?” readers of my syndicated newspaper column often ask me. They see my Q&A feature in their travel section, and every week the good guys win.

What am I owed for Continental’s codeshare confusion?

Ah, the perils of airline codesharing! That's the questionable but widespread practice of claiming another airline's flight is yours. And it doesn't always benefit the passenger, as Brad Albing will tell you.