Henry Sheng makes me feel like a failure.
It's that time of year when you follow the herd to the mall and gorge on the displays.
Did you know that when it comes to customer satisfaction, the United States falls short of the top 10, behind Russia, Poland and Chile? That the worst industry for service is social media? Or that the worst time to contact customer support is after 6 p.m.?
The most satisfying cases I handle as a consumer advocate aren't the ones where I step in to save the day. It's the times when you, the consumers, fix a problem without any outside help.
Somewhere in the attic of my old house in Key Largo, Fla., a reminder of my biggest consumer mistake ever is collecting dust. I've never told anyone about it. Until now.
It's the time of year when the days get shorter and my mood grows darker.
Here's a familiar come-on: If you have an intractable problem with a business, you can "utilize our years of experience fighting fraud" to get a fast refund.