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Good News Guy
Is This Enough Compensation?
Should I Take The Case?
The Travel Troubleshooter
How a consumer advocate secured a refund — by calling a 1-800 number
The five stages of consumer rejection
Crazy July for consumer complaints rivals record — can you guess who won? (I mean, lost)
American Airlines retains consumer complaint lead
If you think consumer advocacy is easy, then read this
3 scary ways to beat the system for Halloween
Can you trust the Better Business Bureau?
Was Yogi Berra a consumer advocate?
On Your Side
Why you should become a real consumer advocate (not one of those fakes)
It’s time to awaken your inner consumer advocate
Discover the news that shapes this site – here’s how
Are consumer advocates about to go extinct?
5 things customers say during the holidays – and what they really mean
American customers have it bad – but here’s how it can be better
How to fix any customer service problem yourself
The biggest mistake I ever made as a consumer
What Do You Know About Travel?
Mad about travel? Then you probably shouldn’t read this
Should you hire a consumer advocate? 3 questions to ask
Government set record for airline fines in 2012 — is that good news for passengers?
New airline rules yet to be enforced, even as DOT levies record fines
The smarter consumer: 7 qualities of a winning customer
Ridiculous or not? Travel is going to the dogs — and it’s our fault
Scammed: How to Save Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals
Oh really? 5 things companies assume about customers, but shouldn’t
Consumer watchdogs face an uncertain future — so does customer service
Talk about being stuck between a rock and a hard place!
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