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Hey, where’d the money go for my Hawaii condo?

Today's question isn't about whether I should try to mediate Deb DiSandro's case. She paid $3,203 for a vacation rental in Oahu that she obviously didn't get. I'm going to try to help her.

Hey, where’s that Bahamas cruise you promised me?

Maybe you think you’ve heard this story before. It involves presentations with aggressive salesmen, lofty promises made and allegedly not […]

Is this enough compensation? I got a refund and they blacklisted the property, but …

It wasn't Margaret Peary's first hotel booking on Priceline. But it may have been her last.

The Travel Troubleshooter: No refund for my Colorado condo?

May Tong reserves a condo in Winter Park, Colo., but calls off her vacation about a month before her arrival. The cancellation policy seems to allow for a refund, under certain conditions. But have those conditions been met? Maybe.

Advanced vacation rentals: 9 things to know

Renting a reliable vacation home isn’t easy.