Question: I need your help getting a refund for the advance resort rental paid to Winter Park Lodging Company in Winter Park, Colo. I made a reservation to stay in a two-bedroom condo during the New Year’s holiday.
I had to cancel my reservation almost a month before I was supposed to arrive. The company refunded the sales taxes and linen charges of $69 out of the prepaid $965. But it kept $896 for the rental.
Winter Park Lodging’s cancellation policy says, “If you must cancel, let us know as soon as possible and we will try to rebook your property for you reservation dates and will reimburse you for any nights we are able to rebook for you.” I asked the company if it rented my unit. It says no, but I question its honesty. If you look at the property availability on its site, you’ll see that all off the weekends from January to April were fully booked. What can be done? — May Tong, Houston
Answer: You have to take Winter Park Lodging Company — which describes itself as “the best place to find vacation rentals in Winter Park” — at its word. Which is something you’re unwilling to do, and for good reason. Its site appears to contradict what it’s telling you.