If you have a gripe with a company — and let's face it, at some point, everyone has a gripe with a company — here's a cautionary tale about complaining.
When his son and two grandchildren weren't allowed to board a recent Spirit Airlines flight from Dallas to Atlanta -- and when the airline failed to offer any compensation for it -- Stan Altschuler thought he knew what to do.
Ever want to see how customers screw up? Then spend a few hours looking over the shoulder of a consumer advocate.
I just wrapped up a review of my August emails -- and wow, what an awesome collection of complaints!
Teresa Ferris is mad.
With only a few weeks left to leave your comments about the TSA's controversial passenger screening methods, here's a question worth asking: Is anyone listening?
Frank and Lucy Pirri are unhappy with their cruise on the Carnival Destiny, and they’re even more unhappy with how […]