The biggest complaint mistake you’ll ever make

If you have a gripe with a company — and let's face it, at some point, everyone has a gripe with a company — here's a cautionary tale about complaining.

Got a complaint? Aim high – but not too high

When his son and two grandchildren weren't allowed to board a recent Spirit Airlines flight from Dallas to Atlanta -- and when the airline failed to offer any compensation for it -- Stan Altschuler thought he knew what to do.

Should I shame, sue – or take it straight to the top?

Ever want to see how customers screw up? Then spend a few hours looking over the shoulder of a consumer advocate.

I can’t believe you wrote that!

I just wrapped up a review of my August emails -- and wow, what an awesome collection of complaints!

The art of appeal: 5 tips that will turn a “no” into a “yes”

Teresa Ferris is mad.

Is anyone really listening to your TSA complaints?

With only a few weeks left to leave your comments about the TSA's controversial passenger screening methods, here's a question worth asking: Is anyone listening?

Did Carnival do enough for these Destiny passengers?

Frank and Lucy Pirri are unhappy with their cruise on the Carnival Destiny, and they’re even more unhappy with how […]