But while he was driving the rental car one evening, he discovered it had a big problem.
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No spare tire in my car rental – do I deserve a credit?
88 comments
COMPENSATION
88 comments
Yuck! Carnival served me dinner with a side order of chewing gum
“I did not recognize it at first,” she says. “I thought it was food.”
It wasn’t. It was chewing gum. Used chewing gum.
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134 comments
Did Delta go the extra mile for me?
As an Amex-branded Platinum-level frequent flier for the better part of the last decade, Carolyn Stover Harvey counts herself among Delta Air Lines’ best customers. The kind of customer Delta would go the extra mile for.
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99 comments
Canceled, confused, contaminated — and then ripped off
Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.
She wants something for the trouble. But what does she deserve?
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102 comments
No compensation for Alitalia bird ingestion
Paul DiFeterici’s recent Alitalia flight from Miami to Rome was delayed by seven hours. “We were given a paper with information to contact Alitalia customer relations for compensation,” he says. He tried calling and writing to the airline, but no luck.
“I haven’t heard from them,” he says. “Would you be able to help me contact the correct people?”
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44 comments
Is this enough compensation? Disney totaled my minivan
As Joyce Dunne was checking out of Disney’s Grand Floridian Resort & Spa in Orlando recently, a cast member slipped her some bad news: Her Honda minivan had been damaged by the parking valet.
And how.
When she arrived on the scene of the collision, she found “pieces of the vehicle scattered everywhere.” Her van had been totaled in a collision with another Disney vehicle. Curiously, the driver had been “removed” from the scene, and when Dunne said she wanted to call the police to file a report, she was told she couldn’t because it happened on private property.
A Disney representative assured her the company would take full responsibility for the accident. But Dunne says the Mouse shortchanged her, leaving her car-less and without any recourse.
178 comments
Can this trip be saved? Bedbugs in my hotel room (and bad service — really bad service)
I am writing to describe the most horrible hotel stay I have ever endured in any hotel in my life,” the note began.
Well, that’s one way to get your attention.
The email, sent to the Comfort Inn Conference Center in Richmond, Va., detailed an unpleasant stay from start to finish. But let’s not bury the lede, as they say in journalism: The worst part, says Cricket Moore, was the discovery of a bedbug between her sheets.
She scooped up the insect, took a picture and brought it to the front desk.
“I was dumbfounded to discover that the hotel either had no procedures or had not trained its personnel how to handle a situation like this,” she says.
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54 comments
