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    What is this “thing” in my airline meal – and what are you going to do about it?

What is this “thing” in my airline meal – and what are you going to do about it?

If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need […]

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    A princess with bad plumbing – but is this enough of a refund?

A princess with bad plumbing – but is this enough of a refund?

It’s not as if Princess didn’t care about the conditions in Andrew White’s cabin on a recent cruise. It acknowledged […]

JetBlue and the case of the full barf bag

If you’ve ever flown on JetBlue, you know that everyone pitches in to clean the plane after the flight.

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    “Even though some folks might not believe it, airlines have a heart”

“Even though some folks might not believe it, airlines have a heart”

Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.

Are airlines under-compensating you?

What if I told you that your airline owed you money? What if I said it effectively overbills every American […]

What does a hotel owe me for construction noise?

All Robin Rosner wanted was a little peace and quiet when she checked into the Sheraton Centre in Toronto recently.

A “royal” complaint with the right resolution? Maybe not

When an unstoppable force meets an immovable object, you get what happened to Paul and Cindy Bergeson on their 30th […]