It's one of the most common questions I get as a consumer advocate: How did you get that job?
Timing was never the TSA's thing.
When a flight attendant accidentally spills hot coffee on Sheryl Siegel, she's offered an apology and a dry-cleaning voucher. But is it enough? She wants 100,000 miles, but the airline isn't responding to her request. Now what?
Here's a life lesson, courtesy of my friends at Starwood Hotels & Resorts: If you haven't had your first cup of coffee in the morning, do yourself a favor and read every email twice.
Leslie Kelley's room rate at InterContinental's Barclay New York was an astonishingly low $129 a night. Astonishing, because the published room rate is $329 a night. And astonishing, because of the extras the hotel allegedly tried to add to her bill to make up for some of the lost revenue.