How coffee taught me how to be a consumer advocate

It's one of the most common questions I get as a consumer advocate: How did you get that job?

Who’s afraid of a bomb-making barista?

Timing was never the TSA's thing.

The Travel Troubleshooter: How much is that coffee spill worth?

When a flight attendant accidentally spills hot coffee on Sheryl Siegel, she's offered an apology and a dry-cleaning voucher. But is it enough? She wants 100,000 miles, but the airline isn't responding to her request. Now what?

Good advice: Read every email twice before your first cup of coffee

Here's a life lesson, courtesy of my friends at Starwood Hotels & Resorts: If you haven't had your first cup of coffee in the morning, do yourself a favor and read every email twice.

A fee for drinking coffee in your room? What’ll they think of next!

Leslie Kelley's room rate at InterContinental's Barclay New York was an astonishingly low $129 a night. Astonishing, because the published room rate is $329 a night. And astonishing, because of the extras the hotel allegedly tried to add to her bill to make up for some of the lost revenue.
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