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Have travelers lost the class war?

Whenever an airline introduces new lie-flat seats for its richest customers or makes its "elite" level more elusive by restructuring its loyalty program, as has been happening lately, it sparks a predictable debate about the growing rift between the "haves" and "have-nots" in travel.

Charged for an online class I didn’t take

Rhonda Smith’s daughter decides not to take a class at the University of Phoenix, but there’s just a small matter of her bill. Does she still have to pay it, even though she didn’t take the course?

The Insider: How to book the right rental car

Looking for a set of wheels?

Ridiculous or not? Lie-flat airline seats = snoring epidemic

While everyone else is touting the benefits of new "lie-flat" airline seats in business- and first class, I know I can count on you, dear readers, to find a "down" side.