A holiday surprise from the travel industry

Sometimes when you travel, it’s the little gestures of compassion that make the biggest difference — especially during the holidays.

For Becky Brand, it was the bus driver on Washington’s L2 line who went out of his way to help her during Thanksgiving week. “While I was struggling with a heavy suitcase in the rain, he made my day by stopping to let me on instead of having me run to the bus stop a block away,” says Brand, who works for a legal advocacy group in the capital. “Although a small and random act of kindness, it made my holiday week and definitely gave me something to be thankful for.”

Jenny Block remembers the nameless American Airlines employee who answered her plea on Twitter. Her cousin had been left in a coma after a traffic accident, and she needed the airline to bend a flight change rule. Block, a writer who lives in Dallas, received an immediate reply: Of course the airline would help her.

“You won’t believe this part,” she told me. “It happened on Thanksgiving morning.”

Oh no, that part I would believe.
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