Question: My husband rented a car from Hertz in Madrid last summer. The car broke while he was on his way back to the airport, and he had to abandon it by the side of the road in order to make his flight back to the States.
He informed the Hertz people at the airport what had happened and they told him it was fine and the car would be retrieved. Three weeks later, we received a letter that there was 850 euro charge for a burnt clutch on our credit card. We tried to contact Hertz Spain, both before and after the bill, to ensure the car had been collected and everything was fine but they didn’t answer the phone or respond to emails.