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Billed by American Airlines – and then billed again

Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What's the problem?

A surprise $250 smoking fee from my hotel — but I don’t smoke!

Seth Elsen receives a mysterious $250 charge on his credit card after staying at a La Quinta hotel. Now the property’s general manager is hiding from him, he says. Can he get a refund?

Help me get rid of these bogus moving charges, please!

Cala Woods is led to believe she won't have to pay to move her DirecTV service. So why does she have to pay $230 to have her new subscription TV service "installed"?

Help, my car rental company is charging me for a burnt clutch

When the clutch on his car fails, Hadley Roeltgen is sent an 850 euro bill. But his credit card company says he shouldn’t be responsible, and reverses the charge. Now, a collections agency is after him. What should he do?

Can I fix this Avis “fantasy” rental charge?

Harry Good recently prepaid for his rental car through a Swiss company called HolidayCars, which makes sense, since Good is […]

Pay another $166 or your baby stays in Costa Rica

When Daniel Weisleder tried to board his return flight from San Jose, Costa Rica, to Houston with his wife and […]

Help! DirecTV is charging $235 for my move

DirecTV wants to charge Heather Amaral $238 for moving her service, even though she didn't want to move, and even though the moving fee wasn't adequately disclosed. Does she have a case?
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