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After loyalty program changes, airlines brace for Million Miler march

If you don't like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He's a United Airlines "Million Miler" who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a frequent flier.

Frequent flier program changes you can root for

If you’ve ever asked what the fuss over frequent-flier programs is about, then you know that the answer can be complicated.