Air travel is full of surprises, some good, many not.
Steven Allen says he got a bad one recently when he called to change a United Airlines ticket from San Francisco to Puerto Vallarta, Mexico. To move his return date from Oct. 25 to Oct. 27, the airline wanted him to pay another $300, nearly half the $686 airfare.
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Here’s a question everyone should be asking after last week’s stunning verdict against Andrea Abbott, the Nashville mother who tried to stop TSA agents from patting down her teenage daughter: Where do travelers turn when they have a legitimate grievance against the agency charged with protecting America’s transportation systems?
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Always read to the end. The very end.
That’s my takeaway from today’s failed case, which involves a woman who was denied boarding on a United Airlines flight because she hadn’t paid a mysterious fee.
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Are you still with me?
Good. Because this could affect your next trip if you’re not careful.
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But consider what happened to Spirit last week, when the carrier made two decisions that drew an immense amount of publicity, much of it unexpected.
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It happened again to Peter Lawton last week. He got scammed by another cab driver, he says.
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