Airline cancels route – but what about my credits?

Bruce Leibowitz/Shutterstock
Bruce Leibowitz/Shutterstock
Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?

Question: I’m writing about a recent issue I had with AirTran Airways and Southwest Airlines and am wondering if you can help. Last April, I booked a flight through Expedia from Seattle, where I live, to Baltimore, to see my parents. I had to cancel the flight, scheduled for June of last year, and Expedia sent me an email saying I had $399 in flight credits through AirTran, to use within one year.

Just recently, I tried to book the same flight — Seattle to Baltimore — and called Expedia to use my flight credits. Expedia got AirTran to release the tickets back to them, but then Expedia staff told me they found out that AirTran no longer flies from Seattle to Baltimore, or from Seattle to anywhere.
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