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    Maybe the travel industry’s one-sided cancellation policies are due for cancellation

Maybe the travel industry’s one-sided cancellation policies are due for cancellation

Change your mind when you’re traveling, and the consequences can be costly.

Is this online travel agency for real?

Did Mitja Baumhackl just book a room through a scammy online travel agency? He thinks so after making a recent […]

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    Why I love Delta’s new loyalty program – and why you’ll probably hate it

Why I love Delta’s new loyalty program – and why you’ll probably hate it

Loyalty programs may be the single greatest scam pulled on the traveling public.

Yes, airlines can do something right

If you think the airline industry doesn’t do anything right, think again.

Airline cancels route – but what about my credits?

Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?

Why won’t Starwood let me change my reservation ?

Carol Pratt is stuck with three pre-paid nights at a Starwood Hotel. Even though she wants to move the reservation by a few days, the hotel won't let her without losing all of her money. What's going on?

Why can’t I cancel my DirecTV contract?

Yan Qi wants to get out of her DirecTV contract — a contract she says she didn't knowingly sign. Is there any hope for waiving its $380 early cancellation fee?
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