Within 15 minutes of making his reservation, Artur Rzadkowolski noticed the dates of his request had been changed. When the error could not be resolved, he canceled his reservation, but only received a partial refund from Airbnb. Continue reading…
Thomas McCormick hates his new Reebok tennis shoes. And Reebok doesn’t seem to care. Should it?
When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
At this time of year, good tidings are up, but so is customer rage.
Dana Dee booked a roundtrip flight from New Zealand to Orlando, to visit her family for Christmas. Getting there won’t be a problem, but getting back again could be a trick.
Her original return flight, for which she paid and was ticketed, was scheduled to depart from Orlando at 5:11 p.m. on Jan. 13.
Sally Bedell and her husband were looking forward to a great trip: a 12-day Cities of Light tour on Viking River Cruises — an itinerary that would have taken them from Paris to Prague, traveling along the Moselle, Rhine and Main Rivers.
Catherine McFadden wants to know if she’s stuck with her United Airlines itinerary. A few weeks ago, she booked the ticket from Sacramento, Calif., to Greensboro, N.C. Then the airline had second thoughts.
“I based my purchase on the price and the fact there was only one stop,” she says.
Marguerite McDaniel and her husband booked a river cruise with Vantage Deluxe World Travel this August, with a scheduled departure date in April 2016.
At the time they made their reservation, they took advantage of an option to add three nights in Paris at no additional cost. The only condition was that the river cruise be booked in August 2015 and take place in April 2016.
A trip from San Francisco to Buenos Aires, Argentina is no short hop. Liliana Elena Maculus-Levin found the flights she wanted on Travelocity, departing on Dec. 2, 2015 and returning Jan. 20, 2016.
Remember that date.
I love it when a company beats me to it.
I’m honored to introduce our newest columnist, Andrew Der. His weekly feature is called “The Good News Guy” and it offers a much-needed counterpoint to all the negative stories on this site. I hope you find this feature as uplifting and inspiring as I have.
Too often, airline rules add insult to injury.
If you cancel a flight, for example, they make you pay even more for a new one, assuming the fees and fare differential don’t consume the entire value of your credit. And forget about changing the name on your ticket — it’s not allowed.
But those rules are not written in stone. Thank goodness for that.
Caution: This post contains language that may not be appropriate for a family audience.
The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.
Readers reacted with indignation at my report that the company with the worst customer service scores in America would have employees who hated their customers enough to put it in writing.
Karen DelSignore is flying from Newark to Fort Lauderdale in February. She’s just not sure when.
Airlines love to talk about how they offer customers “options” when they tack fees and surcharges on to a ticket. But when Laura Anderson contacted me about a US Airways reservation, she didn’t feel like she had much of a choice.
Change your mind when you’re traveling, and the consequences can be costly.