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Yes, airlines can do something right

If you think the airline industry doesn’t do anything right, think again.

Airline cancels route – but what about my credits?

Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?

Why won’t Starwood let me change my reservation ?

Carol Pratt is stuck with three pre-paid nights at a Starwood Hotel. Even though she wants to move the reservation by a few days, the hotel won't let her without losing all of her money. What's going on?

Why can’t I cancel my DirecTV contract?

Yan Qi wants to get out of her DirecTV contract — a contract she says she didn't knowingly sign. Is there any hope for waiving its $380 early cancellation fee?

Why some air travelers are pulling a “no show”

Even though he couldn’t use his airline ticket, Eric Smith refused to cancel his reservation on a United Airlines flight from Omaha to Baltimore.

I had an aneurysm, but British Airways is keeping my money

After Gavin King suffers an aneurysm and misses his flight to England, British Airways decides to keep his money. Requests for a refund or credit go unanswered. Looks like a case for the Travel Troubleshooter.

Help, the names on my kids’ airline tickets are wrong — what should I do?

Heather Matinde's problem is fairly common, but when it happens to you, it can sure seem like the end of the world. She'd just paid a small fortune for airline tickets from Los Angeles to Brussels on Expedia, only to discover a serious problem with her sons' reservation.