CHANGE

Delta bends a rule after daughter’s tragic death

I’m honored to introduce our newest columnist, Andrew Der. His weekly feature is called “The Good News Guy” and it offers a much-needed counterpoint to all the negative stories on this site. I hope you find this feature as uplifting and inspiring as I have.

Too often, airline rules add insult to injury.

If you cancel a flight, for example, they make you pay even more for a new one, assuming the fees and fare differential don’t consume the entire value of your credit. And forget about changing the name on your ticket — it’s not allowed.

But those rules are not written in stone. Thank goodness for that.
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Hello, Dummy! Comcast calls its customers more shocking names

Caution: This post contains language that may not be appropriate for a family audience.

The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.

Readers reacted with indignation at my report that the company with the worst customer service scores in America would have employees who hated their customers enough to put it in writing.
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