Question: I’m trying to get a billing problem fixed with CenturyLink, but am having no luck. I recently signed up for a CenturyLink-DirecTV bundle without phone service through the CenturyLink website. I agreed to pay a rate of $24.95 a month.
When I got my first bill, I saw several fees and charges I didn’t recognize, including an “Internet” charge of $34.95 and a related one-time fee of $5.95.
I called CenturyLink and was advised that the $24.95 rate was only valid for a bundle package of home phone and Internet. I showed a representative the order form on the CenturyLink website, but even after I did, the company refused to adjust my bill.