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Help, my CenturyLink bill is $#!*#d up — can you fix this thing?

Donna Ricci is being overcharged by CenturyLink for her Internet and cable bill. After insisting she doesn't qualify for the rate she claims she was quoted, the company has gone into radio silence. Is there any hope for her?

My house burned down and now my phone company won’t answer my calls

When Kacy Thompson’s home burns to the ground, she asks her phone company for help with her account. Instead, it sends her form emails. Is there a way to get someone there to listen?