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Can this trip be saved? If “everything is covered” why are you charging me for this flat tire?

One of the most common car rental complaints I get — no, the most common — involves travelers who declined […]

Uh-oh! Optional car rental insurance isn’t

When Jessica Santangelo and her husband check in at the Hertz rental counter in Zagreb, they're told they have to buy insurance. But Santangelo had been told she was fully covered before her trip. Should Hertz refund her insurance now that she's home?