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Charged for insurance I never wanted — or needed

Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?

Nissan dealership won’t honor its warranty on my used car

Reed Scott buys a lemon from a Nissan dealership. Now it won't cover the repairs for the malfunctioning car. Can it do that?

A scratch on my rental car — and now, a bill from a collection agency

Here we go again.

Did she wait too long to file a damage claim?

Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?

“What should I have done in this situation?”

The car rental insurance scam is a fairly well-known "gotcha" for international renters, and it's a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.

Help, my car rental company is charging me for a burnt clutch

When the clutch on his car fails, Hadley Roeltgen is sent an 850 euro bill. But his credit card company says he shouldn’t be responsible, and reverses the charge. Now, a collections agency is after him. What should he do?

6 best car rental companies of 2013

This year’s race for best car rental company wasn’t even close. Hertz took a commanding lead from the beginning and […]