Don’t mess with Barbara Kotzin.
After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?
Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?
Reed Scott buys a lemon from a Nissan dealership. Now it won't cover the repairs for the malfunctioning car. Can it do that?
Here we go again.
Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?
The car rental insurance scam is a fairly well-known "gotcha" for international renters, and it's a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.