The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. Consider what […]
Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't.
When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has been damaged, it claims. It wants him to pay for the repairs. Is that fair?
Philip Boutelle's minivan is a money pit and Toyota doesn't seem to care, even though it issued a limited recall. Can this car be saved?
You know the ding-and-dent car rental scam? Sure you do.
Don’t mess with Barbara Kotzin.
After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?