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Hey Marriott, where are my wheels?

Rick Magill’s recent trip didn’t end well. When he and his wife returned to the Miami Airport Marriott Hotel to […]

The high cost of great customer service

The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. Consider what […]

Did Budget send me the wrong damage claim?

Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't.

Enterprise sent me a bill for “hidden” damage

When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has been damaged, it claims. It wants him to pay for the repairs. Is that fair?

My Toyota Sienna needs your help

Philip Boutelle's minivan is a money pit and Toyota doesn't seem to care, even though it issued a limited recall. Can this car be saved?

Is Advantage trying to scam me for damage to my rental car?

You know the ding-and-dent car rental scam? Sure you do.

Yes, you can still fight a bogus car rental damage bill – here’s how

Don’t mess with Barbara Kotzin.
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