Quantcast
  • Shutterstock
    Permalink ShutterstockGallery

    Why your next airline ticket purchase should be like buying a car

Why your next airline ticket purchase should be like buying a car

When Loren Witkin says that he shopped around for a new car, you can take him at his word.

Hey Marriott, where are my wheels?

Rick Magill’s recent trip didn’t end well. When he and his wife returned to the Miami Airport Marriott Hotel to […]

The high cost of great customer service

The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. Consider what […]

Did Budget send me the wrong damage claim?

Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't.

Enterprise sent me a bill for “hidden” damage

When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has been damaged, it claims. It wants him to pay for the repairs. Is that fair?

My Toyota Sienna needs your help

Philip Boutelle's minivan is a money pit and Toyota doesn't seem to care, even though it issued a limited recall. Can this car be saved?

Is Advantage trying to scam me for damage to my rental car?

You know the ding-and-dent car rental scam? Sure you do.
Open Popup
  • shutterstock_146092208

    Don’t wait to get help!

    You never know when you’ll need an advocate. So sign up for Elliott’s E-Mail, my weekly newsletter, which will tell you how to be a smarter consumer, avoid scams and swindles, and contains the most insightful commentary online.





    Already subscribed? Just click the “x” and this pop-up will disappear for the rest of your visit.