Someone should have warned Enterprise before she rented a Toyota Corolla from the car rental company earlier this year. Maybe it wouldn’t have sent her the repair bill, which Kotzin claims was bogus.
Then again, maybe it would have. Hard to know.
Here’s what I do know: Kotzin’s tale of fighting what she believed to be a fraudulent damage bill, is an inspiration to anyone who thinks car rental companies are enriching themselves from frivolous damage claims. [continue]
After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?
Question: I’m hoping you can give me some advice about a damage claim that my car rental company states I am financially responsible for. I rented a car from Alamo in Reno, Nev., recently. The paperwork was signed and initialed as the person at the counter indicated. Then I was escorted to the garage where the cars were kept.
My husband walked around the car and didn’t notice any damage. I drove from the airport rental location directly to our hotel in Reno, where the car was parked for two days. Several days later, when we left Reno to drive to Las Vegas, I noticed that the plastic grill on the front of the car was uneven. My husband inspected and found that it was loose but still connected. [continue]
Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?
Question: I recently rented a car from Avis in Houston with a friend. A few weeks after we returned the car, I discovered a $260 charge for optional insurance that we never asked for. I need your help getting a refund.
Here are the details. We had pre-paid for the car using Priceline’s “Name Your Own Price” service, which covers the entire cost of the rental. When we got to the counter, my friend offered them his debit card — it’s all he was carrying — and an agent said they needed a credit card.
So I gave them my card. Before I handed it over, I asked if it’d be charged. The agent said “no.”
After coming home from the trip, I found out I was charged $260 and wonder where this amount was coming from. We looked at the paperwork from Avis, and that’s when I saw his signature to accept the optional insurance. I asked him if he knew he signed for it and he said “no.” [continue]
Reed Scott buys a lemon from a Nissan dealership. Now it won’t cover the repairs for the malfunctioning car. Can it do that?
Question: I bought my son a 2004 Chrysler Concorde from a Nissan dealership in another state recently. The car came with a 90-day, 3,000-mile warranty.
Shortly after that, the “check engine” light came on indicating a problem. I brought it to my local dealership and a technician told me a repair was necessary. But when I asked about the warranty, a representative from the dealership that sold me the car said it would not cover the repair because “the car will still drive.” [continue]
Question: I recently rented a car from Budget in Ontario, Calif. When I returned the vehicle, a representative claimed that I scraped the bottom of the front bumper on the passenger side of the car.
I did not cause this damage and told him I wanted to dispute the claim. He gave me a form to complete and told me not to do anything — including notifying my insurance company — until I heard back from Budget.
I received a letter from Budget in February, stating that I would be held responsible for the damage. I immediately notified my credit card insurance company, through which my rental was covered.
To make a long story short, my credit card company is denying the claim because it was filed on the 46th day after the incident, even though I filed the claim the same day that I was notified I was being held responsible. [continue]
The car rental insurance scam is a fairly well-known “gotcha” for international renters, and it’s a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.
Murphy wants my help in sorting out a surprise upcharge from Budget, but I’m not sure if I can — or should — try to unravel this for her.
Northern Ireland has its own pecular car rental insurance requirements, and apparently only one brand of MasterCard coverage meets its strict criteria. In other words, if you’re not renting with a MasterCard, you have to buy extra insurance. [continue]