When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has been damaged, it claims. It wants him to pay for the repairs. Is that fair?
Question: I’m fighting with Enterprise about a damage claim, and I need your help. I recently rented a Hyundai Sonata. Both a manager and I inspected it and we both thought it looked OK.
When I returned the car a few days later, we did the same thing, and the manager considered the car to be in good shape and he accepted it.
About four hours later I received a phone call from the manager, claiming that there was “hidden” damage — specifically, several scratches to the underside of the car.
A few days later, I was notified by mail that a damage claim against me had been filed. My credit card was billed for $186 for paint scratches on the rocker molding, and that costs totaling $106 for “administrative” fees, loss of use and diminishment of value were waived. Included in the claim were two rather poor black-and-white photocopies of the claimed damage.