Matthew Del Bontago finds a better price on his seven-day, all-inclusive vacation and cancels his initial reservation. But more than eight weeks later there's no refund. What's taking so long?
When Greg Caravelli's flight to Cancun, Mexico, was cancelled in October because of Hurricane Rina, his tour operator, Apple Vacations, offered a full refund. United Airlines, which was supposed to fly him back home, returned his money. But the airline on which he was flying to Mexico, USA 3000 Airlines, did not.
Heather Lockridge and her husband thought they would be checking into the honeymoon suite at the Ocean Maya Royal in Cancun, an all-inclusive beachfront resort described as the embodiment of "exotic serenity." After all, it was their honeymoon.
Joshua Davis and his family were looking forward to a weeklong vacation in Cancun. They were not planning to pay twice for their airline tickets, or to be on the receiving end of a frustrating form letter from Delta Air Lines, which cast a long shadow over their family getaway.
If you're under 25, you're in for an unpleasant surprise when you check into the Oasis Cancun, a pyramid-like, all-inclusive resort on Mexico's Yucatan Peninsula: a mandatory "under 25" fee of $54. And they don't take "no" for an answer. When Ryan Plaxsun, 24, recently checked into the hotel, he was told to pony up the cash -- or leave.
The all-inclusive Mexico vacation fax scam is nothing new. Is this one -- or not?