After Merrill Hakim is diagnosed with lung cancer, she asks her airline for a refund on a non-refundable ticket. But is that allowed?
Question: I have tickets on Aer Lingus to fly from Dublin to Paris. I was diagnosed with lung cancer a few weeks before we were due to leave.
I had no problem getting a refund for our transatlantic flight with United Airlines, but Aer Lingus was only willing to refund the taxes unless I could reschedule within 30 days. Given the situation, that was not possible. They said the ticket would still have been good until the end of April, which is when we bought them, but who can make a commitment at a time like this?