Ben Coleman and his wife were supposed to fly from New York to Oakland last November on US Airways. The couple had purchased nonrefundable roundtrip tickets on US Airways for just under $1,000.
But in October, Coleman’s wife was diagnosed with cancer.
“Her diagnosis is positive and the doctors tell us — nothing is certain, of course — that it will be a hard year, but expect that she will lead a long healthy life.”
That’s when things got a little complicated.