Answer: If the W wasn’t charging you a cancellation penalty, then it must have been Cheaptickets.com. But since you didn’t keep your records, it’s difficult to say exactly what was going on. Continue reading…
When Stewart Sheinfeld redeemed 10,000 Starwood points for a night at the W Chicago Lakeshore, he found a strange new rule at the bottom of his confirmation. It said if he canceled his room after 6 p.m. on the day of his arrival, he wouldn’t just lose his points — he’d also have to pay $689.
“I was shocked,” he says.
Sheinfeld checked the W’s rates on its site, and found that they were $279. That meant instead of forfeiting his points for being a no-show, Starwood was threatening to charge him the rack rate — the hotel equivalent of sticker price — for the room.
“This makes the airlines’ rules look good,” he says.