cancellation

In Europe, all you have to do is ask

John and Jeanne Vesty traveled on board the all-business class airline La Compagnie between Luton, United Kingdom, and Newark, back in June. When the crew encountered mechanical problems on the ground in Luton, the carrier canceled the flight.

The French airline, which operates a fleet of two Boeing 757 aircraft, didn’t have a replacement jet to operate the flight, so the trans-Atlantic flight was rescheduled for the next day.
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Is Vacasa’s cancellation policy fair?

All Shira Newman wanted to do was cancel her vacation rental in Seaside, Ore. She figured that she’d booked the rental at the last minute and then canceled shortly thereafter — easy come, easy go. So why not refund her $459?

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Help! I can’t make my cruise because of a hurricane

Aren’t you glad you’re not on a cruise?Question: We booked a cruise to Alaska on Norwegian Cruise Line last summer. NCL notified us that we would be sailing a day after our scheduled departure because they had to fix a propeller on the ship. This meant that the ship would not be stopping in Juneau for an originally scheduled excursion.

Then we had to cancel the cruise because of a hurricane that made it impossible to fly. All the airlines canceled their flights and we had no way of reaching Seattle. We had purchased a travel insurance policy through the cruise line.

Our airline gave us a full refund on our tickets, but NCL said we were only entitled to a 75 percent insurance credit that could be used for a future cruise. That isn’t in line with what other cruise lines did. For example, Princess offered a 75 percent credit through for passengers who had insurance and an additional 25 percent credit that could be used for a future cruise.
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