Question: We booked a cruise to Alaska on Norwegian Cruise Line last summer. NCL notified us that we would be sailing a day after our scheduled departure because they had to fix a propeller on the ship. This meant that the ship would not be stopping in Juneau for an originally scheduled excursion.
Then we had to cancel the cruise because of a hurricane that made it impossible to fly. All the airlines canceled their flights and we had no way of reaching Seattle. We had purchased a travel insurance policy through the cruise line.
Our airline gave us a full refund on our tickets, but NCL said we were only entitled to a 75 percent insurance credit that could be used for a future cruise. That isn’t in line with what other cruise lines did. For example, Princess offered a 75 percent credit through for passengers who had insurance and an additional 25 percent credit that could be used for a future cruise.