CANCEL

Shoddy accounting leaves customer on hook after sunk cruise

Stuart Gantman and his wife had hoped to take their grandchildren on a Windstar Cruise to Central America. They booked two connecting cabins through American Express for an eight-day cruise to Panama and Costa Rica for themselves and their grandchildren, and upgraded so that they could receive two “free” days on the ship, at the beginning and end of their cruise.
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Furious at United because she missed her best friend’s funeral

Alicia and Joe Haviland are mad at United Airlines and at me.

They’re furious with United for canceling Alicia’s ticket from Panama City, Panama, to Seattle via Houston and issuing an involuntary refund. As a result, Alicia Haviland missed her best friend’s funeral.

And they’re upset with me because they want me to write about their negative customer service experience and I haven’t — until now.
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