CANCEL

Who’s afraid of MERS?

When the CDC issued an alert on Middle East Respiratory Syndrome Coronavirus Infection (MERS) late last week, it served to fuel the already rising tide of travel hysteria that tends to surround such outbreaks.
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An extra day in Mexico? What’s not to love about that?

Deborah Love and her boyfriend got to feel the warmth of Mexico for an extra day in March. They had no choice. One of the many winter storms that slammed the Northeast forced the cancellation of her return flight.

They were determined to make it back. So determined that they booked their own flight the next day and sent US Airways the bill.

Now they’re trying to collect the money from the airline, and they’ve recruited our forum advocates to their cause. Details are right here.
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Furious at United because she missed her best friend’s funeral

Alicia and Joe Haviland are mad at United Airlines and at me.

They’re furious with United for canceling Alicia’s ticket from Panama City, Panama, to Seattle via Houston and issuing an involuntary refund. As a result, Alicia Haviland missed her best friend’s funeral.

And they’re upset with me because they want me to write about their negative customer service experience and I haven’t — until now.
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