Something’s wrong with Joe Spooner’s airline ticket to New Zealand, and no one can help him fix it. Is he […]
Bob McIntyre is being billed $383 for a hotel room he never used. Now, both his online travel agent and […]
Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer.
Liz Egland thinks she has a reservation at Holiday Inn. But she’s wrong. The hotel has canceled her reservation and wants her to pay more than double to get it back. Is it allowed to do that?
Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff's did.
After Gavin King suffers an aneurysm and misses his flight to England, British Airways decides to keep his money. Requests for a refund or credit go unanswered. Looks like a case for the Travel Troubleshooter.
Businesses like to say their best customers are educated ones. But that doesn’t necessarily apply to the timeshare industry. After […]