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Should my tour operator keep $8,471 to “cover” costs of a canceled tour?

Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer.

They renamed the hotel and canceled my reservation

Liz Egland thinks she has a reservation at Holiday Inn. But she’s wrong. The hotel has canceled her reservation and wants her to pay more than double to get it back. Is it allowed to do that?

A canceled wedding causes an existential crisis

Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff's did.

I had an aneurysm, but British Airways is keeping my money

After Gavin King suffers an aneurysm and misses his flight to England, British Airways decides to keep his money. Requests for a refund or credit go unanswered. Looks like a case for the Travel Troubleshooter.

Does the timeshare industry love ignorant consumers?

Businesses like to say their best customers are educated ones. But that doesn’t necessarily apply to the timeshare industry. After […]

Hotels cancel their old cancellation policies

When heavy rain grounded Amy Li’s recent flight from San Francisco to Cancun, Mexico, she hoped that her resort would […]

Why won’t Global Personal Services cancel my contract?

Dolly Hunter spent $4,590 on a travel club. Now she wants out, but it won't let her. Is there anything she can do?