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Why can’t I get a refund for my Airbnb rental?

John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a […]

Hey Expedia, my flight is missing a leg!

Something’s wrong with Joe Spooner’s airline ticket to New Zealand, and no one can help him fix it. Is he […]

I canceled my hotel but was charged anyway

Bob McIntyre is being billed $383 for a hotel room he never used. Now, both his online travel agent and […]

Should my tour operator keep $8,471 to “cover” costs of a canceled tour?

Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer.

They renamed the hotel and canceled my reservation

Liz Egland thinks she has a reservation at Holiday Inn. But she’s wrong. The hotel has canceled her reservation and wants her to pay more than double to get it back. Is it allowed to do that?

A canceled wedding causes an existential crisis

Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff's did.

I had an aneurysm, but British Airways is keeping my money

After Gavin King suffers an aneurysm and misses his flight to England, British Airways decides to keep his money. Requests for a refund or credit go unanswered. Looks like a case for the Travel Troubleshooter.