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    Hey American Airlines, where’s the refund for my canceled flight?

Hey American Airlines, where’s the refund for my canceled flight?

When Kristen Nordlund’s flight is canceled, she’s promised a refund. But it never arrives. What now?

Why can’t I get a refund for my Airbnb rental?

John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a […]

Hey Expedia, my flight is missing a leg!

Something’s wrong with Joe Spooner’s airline ticket to New Zealand, and no one can help him fix it. Is he […]

I canceled my hotel but was charged anyway

Bob McIntyre is being billed $383 for a hotel room he never used. Now, both his online travel agent and […]

Should my tour operator keep $8,471 to “cover” costs of a canceled tour?

Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer.

They renamed the hotel and canceled my reservation

Liz Egland thinks she has a reservation at Holiday Inn. But she’s wrong. The hotel has canceled her reservation and wants her to pay more than double to get it back. Is it allowed to do that?

A canceled wedding causes an existential crisis

Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff's did.
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