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Did Sprint break its “buyback” promise?

Sprint offers Sarah Gagliardo a refund on her cell phone after she cancels her service. But now it's refusing, saying she's not a current customer. Can it do that?

These Surfbouncers really know how to sweet-talk a girl

One of the first questions I ask when someone needs help is: Could I see the correspondence between you and the company? When Steven Price showed me his back-and-forth between with a company called Surfbouncer, I was speechless.