Is this Priceline “missing button” case a lost cause?

YellowJ/Shutterstock
YellowJ/Shutterstock
Brook Demmerle’s problem is not uncommon, but it’s usually unsolvable.

But you know me, don’t you? Always tilting at windmills. I’m a sucker for lost causes. So if you think I should jump in and get involved, I will.

This spring, Demmerle booked a cruise on Priceline through its agency site, which means it wasn’t a “name-your-own-price” booking — so it was refundable, under certain conditions. Just a few days later, Demmerle says she had to cancel the cruise because of a work-related conflict.

The Priceline rules on canceling a cruise are imprecise, at best:
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