Brook Demmerle’s problem is not uncommon, but it’s usually unsolvable.
But you know me, don’t you? Always tilting at windmills. I’m a sucker for lost causes. So if you think I should jump in and get involved, I will.
This spring, Demmerle booked a cruise on Priceline through its agency site, which means it wasn’t a “name-your-own-price” booking — so it was refundable, under certain conditions. Just a few days later, Demmerle says she had to cancel the cruise because of a work-related conflict.