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Your New Year’s resolution: Trust no one

With the irrational holiday shopping season now in your rear-view mirror, this is a good time to consider how you feel about the companies to which you've just given half your life savings.

5 times customers should say “sorry”

Ever apologized to a business? If you said "never," then maybe you don't have kids.

Oh really? 5 things companies assume about customers, but shouldn’t

They steal. They’re overgrown children. They only want a deal.
By |February 26th, 2011|OYS|5 Comments|
  • Banned by American business: 5 videos companies hope you’ll never see
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    Banned by American business: 5 videos companies hope you’ll never see

Banned by American business: 5 videos companies hope you’ll never see

There’s no shortage of videos on the Internet that make corporate America uncomfortable – from cheesy customer appreciations that cheapen their brand image to hidden-camera clips that just make them look silly.
By |February 7th, 2011|OYS|0 Comments|

Two terrific ideas that will help customers, and maybe, you

Ideas for new businesses are a dime a dozen, but here are two that crossed my desk in the last week that deserve some attention. They could help customers everywhere -- and if you're an entrepreneur, maybe they could help you make a little money.