The car rental industry is in trouble. And this time, it can't be fixed by quietly settling out of court with their customers or lobbying a few state lawmakers.
Nothing extraordinary happened when Paul Candia rented a car from Budget in New York recently. There's no frivolous damage claim, no extra fee, not even a rude employee to complain about.
Just in case you thought my recent critique of the car rental industry’s damage claims practices was over the top -- and I assure you, it wasn’t -- let me introduce you to Jonathan Kiluk.
When Todd Ramsdell's wife rents a car from Budget, she's told insurance is required. But it isn't, and now she wants her money back. Why isn't Budget budging?
When she books a rental car through Expedia in Tel Aviv, Israel, Marissa Barashi is led to believe her rate includes all mandatory charges. It doesn't. She must buy insurance, too. Is Expedia responsible for the extra fee?
Renting a car in Europe can take some getting used to for the average American visitor. The vehicles are smaller. Gas is more expensive. And most of the cars have manual transmissions.
I've seen high car rental bills, but the one Fareeda Elqatto just got from Budget is in a class by itself.