Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?
Flight delays happen. But the one experienced by Nigel Goring-Morris and his companion on their flight from Tel Aviv to Honolulu by way of Los Angeles was so long, and the initial compensation so inadequate, that I'm considering getting involved.
After Gavin King suffers an aneurysm and misses his flight to England, British Airways decides to keep his money. Requests for a refund or credit go unanswered. Looks like a case for the Travel Troubleshooter.
Arthur West's 50th anniversary trip to Venice was "extremely enjoyable" — except for one little issue: the British Airways flights. All of them.
Anyone who needs a case study about the perils of airline codesharing should look no further than Kun-Yang Lee’s story. […]
Donald Kne's British Airways flight is canceled, and the carrier refunds the money to his tour operator. So why isn't the company refunding the money back to him?
To fly from San Francisco to Paris last month, Kenneth Cook forked over 100,00 miles and paid a $194 fee 10 months before his scheduled flight. The routing wasn't ideal -- it sent him via Denver and Frankfurt, but for that, he was getting choice seats in the front of the plane.