Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?
Question: My parents, who are visiting me from Hong Kong, are scheduled to travel on Cathay Pacific later this week from New York to Hong Kong. But their flights were canceled because of a hurricane. Here’s the problem: Both of their tickets were redeemed using my British Airways points. And those tickets follow a different set of rules.
A Cathay Pacific representative told me that since this is an award ticket issued by British Airways, there is nothing Cathay Pacific can do and that I should work with British Airways, who issued these two tickets.
I then proceed to contact British Airways over the phone, where the representative told me that all they can do is search through the Cathay Pacific “award inventory” and they do not see anything for another month. I did ask if they can try to rebook my parents on British Airways or another airline, but they were turned down.