BRITISH AIRWAYS

Is this British Airways flight bad enough for you?

britishArthur West’s 50th anniversary trip to Venice was “extremely enjoyable” — except for one little issue: the British Airways flights. All of them.

He’s so unhappy with the way he and his wife, Eileen, were treated that he’s written the airline several times with a long list of grievances. And he’s unimpressed with their response.

I’m writing about West’s case because I’m not sure if I should ask British Airways to review it. Some of the problems are minor and others are outside the control of the airline. Add it all up and they make for a very unpleasant trip, no question about it. But I’ll let you decide.
[continue]


286 comments

I paid an extra $8,250 to fly home — can you help me get a refund?

jalAnyone who needs a case study about the perils of airline codesharing should look no further than Kun-Yang Lee’s story.

He was flying from Geneva to Kaohsiung City, Taiwan, last month. The ticket, booked through Expedia, was issued through Japan Airlines, had Japan Airlines flight numbers, but one leg of the flight — from Geneva to London — was on codeshare partner British Airways.

But that’s not the problem. At least not entirely.
[continue]


107 comments

Can my tour operator pocket my airline refund?

Question: My wife and I have traveled for more than 45 years together with no real problem with tour agencies and travel companies, including many third-world countries and remote places — until now. We were returning from a tour of India and due to weather in London, our flight was canceled by British Airways.
[continue]


35 comments

100,000 miles, $194 and a one-week delay — and you offer this?

To fly from San Francisco to Paris last month, Kenneth Cook forked over 100,00 miles and paid a $194 fee 10 months before his scheduled flight. The routing wasn’t ideal — it sent him via Denver and Frankfurt, but for that, he was getting choice seats in the front of the plane.

The least he expected was the see his luggage at the end of the journey, and that if he didn’t, the airline would take care of everything.

It didn’t.
[continue]


108 comments

Ridiculous or not? Airline wants my bank account information

British Airways lost Jean Perrotti’s luggage, and it stayed lost for six days. But that’s not why she contacted me.

“Aside from the fact that they are asking for information I already sent to them, they are also requesting my banking information,” she says. “Their reason is that if they decide a settlement is due, the fastest and most secure way to settle my claim is by bank transfer.”

Perrotti wants to know: Is it OK to give the airline her bank account number?
[continue]


40 comments