Commentary

“Frequent flier programs have become a monkey business”

Another day, another disgruntled frequent flier. And another claim that loyalty programs are a scam.

This one comes to us by way of Efrin Knight, who, like many loyal air travelers, once believed that loyalty programs were — well, loyalty programs. That’s if you were loyal to an airline, it would be loyal back.
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“I think it’s a waste of time to rebut this ignorant drivel”

Love it or hate it, we’ve started publishing an op-ed feature every day.

As I explained last week, we may be biased toward the consumer, but we also need to understand the other side.

I knew this wasn’t going to be easy, but I also didn’t expect the angry response from an “expert” who often espouses pro-industry positions. He’d complained about one of our stories. I invited him to write an op-ed for the site.

His answer: “I think it’s a waste of time to rebut this ignorant drivel.”
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Now what?

Last month, two pivotal things happened to this site that you might not be aware of. Two opportunities have presented themselves as a result.
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