Luis Ramirez-de-Arellano has a decision to make, and he needs your help. Last fall, after he checked out of the Homewood Suites Philadelphia on City Avenue, he received a surprise $300 charge on his credit card.
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Enjoy the government’s new airfare rule. It might not last.
On Jan. 26, the Transportation Department began requiring airlines and ticket agents to quote fares that include all mandatory taxes and fees. Since 1988, they’d been allowed to advertise fares that didn’t include government-imposed taxes and fees.
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Chris Benzinger has a problem with National Car Rental. The company sent him a surprise repair bill, but it isn’t really telling him what he did to deserve it.
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It’s not your imagination. Congress seems to be paying closer attention to travelers’ welfare.
A couple of weeks ago, I wrote about the International Travelers Bill of Rights, proposed bipartisan legislation that would require online travel agencies to disclose information about the potential health and safety risks of overseas vacation destinations marketed on their sites. A week earlier, I covered the aggressive new tarmac-delay laws included in the Federal Aviation Administration reauthorization bill.
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The Halloween weekend stranding of more than 1,000 airline passengers at Bradley International Airport in Hartford, Conn., brought the tarmac delay activists out in full force again, pushing for new laws that they claim would prevent lengthy ground delays.
The circumstances were admittedly dreadful. On Oct. 29, air traffic controllers diverted 28 flights to Hartford after a freak snowstorm hammered the region. Many planes were grounded for hours in the blizzard, unable to reach the terminal. Supplies of food and water dwindled. Toilets became clogged. Tempers flared.
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Question: We recently stopped at a shell Shell station in Pittsburgh on our way to the airport to catch a flight home. We wanted to fill the gas tank up or “top it off” as they say.
My husband started to pump gas and something malfunctioned with the gas pump and the attendant had to come outside to fix it. He started again to pump gas and finished up and I signed the receipt for $31.
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Question: I’ve been haggling with Travelocity for almost three months about a flight, and I need your help. I recently booked flights from Newark, N.J., to Madrid, Spain via Continental Airlines and on to my final destination of Barcelona, Spain, via Iberia.
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