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Flying somewhere? You’re not going to like what’s next

I’ve seen the future of air travel — at least the kind of future the airline industry wants — and […]

Before you demand a refund, check your bank statement

Where's Dannielle Beasley-Bundy's refund from DirecTV? Is the check really "in the mail"?

Billed twice? There’s a fix for that, travelers

Glenn Rossi’s recent Avis car rental had him seeing double. Literally.

Will a new law force cruise lines to better report onboard crime?

The remarkable thing about the proposed Cruise Passenger Protection Act is that on its face, it looks entirely unremarkable. The law would require cruise lines to publicly report all alleged crimes on a ship and to disclose their passenger contracts in plain English.

Can you trust the cruise lines’ new passenger “bill of rights”?

Maybe it was the string of customer-service disasters, starting with the Costa Concordia tragedy last year and leading up to the recent Carnival Triumph “poop” cruise, on which passengers were left adrift in the Gulf of Mexico for five days without working toilets.

My phone doesn’t work — do I still have to pay my bill?

Joanna Morehead's wireless phone bill has been referred to a collections department. Just one problem: She was never able to really use her phone, which she canceled shortly after receiving it. Does she still have to pay?

Oh no, I’m stuck with two car rental bills

Pat Shopher’s car rental experience in Germany ends in confusion when her reservation is canceled and then reinstated at a higher rate. Now she has two bills for the same rental. What should she do?