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“American Express has lost its mind”

On Oct. 1, the annual percentage rate on Mike Golden's American Express Platinum card will jump by about 25 percentage points.

Is JetBlue invoking the “controllable irregularity” excuse to dodge its customer bill of rights?

JetBlue got high marks for voluntarily adopting a customer bill of rights after its infamous Valentine's Day meltdown a few years ago. But now, with lawmakers considering real passenger rights legislation, it's worth examining how JetBlue's bill really works. Or, perhaps more to the point, how it doesn't work.
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