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Can an airline break its own rules?

It’s true that airlines come up with some of the most absurd rules in the travel business. If you have […]

Southwest Airlines responds to needy passenger with compassion – why won’t US Airways?

When you’re in my line of work, you hear your share of sob stories. Few are as tragic as Charley Price’s, and few have as frustrating an outcome.

This case can’t be solved: They charged $5,900 for a one-way ticket in economy class to fly to my mother’s funeral

Walk-up fares are some of the most flexible -- and pricey -- airline tickets. But corner any airline employee at a party, and they'll admit these super-high, unrestricted fares, which are purchased at the last minute, are meant to be paid by business travelers on an expense account.

“It was never my intention to cheat Continental Airlines out of any money”

Lori Kaufman didn't mean to play the system. She just wanted to reschedule her flight so she could attend her grandmother's funeral.
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