Sarah Gaines wants a refund for her short-lived hotel stay at the Windsor Hotel on Manhattan’s Lower East Side. The reason? She claims the property was infested with bedbugs.
The site through which she booked the hotel, Hotels.com, refuses to refund the $750 she paid, even though she checked out after staying in her room for just a few hours. Appeals to her credit card company have been unsuccessful, and now she wants me to get involved.