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My hotel was infested by bedbugs — can I get a refund?

Sarah Gaines wants a refund for her short-lived hotel stay at the Windsor Hotel on Manhattan’s Lower East Side. The […]

Can this trip be saved? Bedbugs in my hotel room (and bad service — really bad service)

"I am writing to describe the most horrible hotel stay I have ever endured in any hotel in my life,” the note began.

Best Western offers free night after bedbug attack, but is it enough?

Patricia Lenhart's husband woke up one recent morning covered in bug bites. Bedbug bites.

Good night, sleep tight, don’t let the … ouch! What was that?

Bedbugs. Just the mention of these tiny, bloodsucking insects is enough to send a veteran road warrior packing. But what […]

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