Should I help get a refund for a “disastrous” hotel stay?

Ngarare/Shutterstock
Ngarare/Shutterstock
The Sunswept Beach Hotel, a budget hotel on Barbados’ western coast, promises visitors they will be left “wanting for nought.” But when Josh Trevers checked in for a recent stay, he was left wanting for something: a working air conditioning to take the edge off the Caribbean heat.

Trevers’ case is a difficult one because there are so many players. More than usual.

He says he asked the hotel to fix the broken AC in his room, but it didn’t.
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