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    Shocked by Spirit’s luggage fees – can you help me get a refund?

Shocked by Spirit’s luggage fees – can you help me get a refund?

Vash Patel is like most air travelers: He doesn’t like to pay a lot but he also doesn’t like surprises. […]

Total fee absurdity: when your luggage costs more than your airfare

Tom Ungar and his wife spent $128 to fly from Venice, Italy, to Naples, which is a ridiculously low fare. But when their checked luggage tipped the scales at just over 20 kilos, their airline demanded an additional $152.

Ryanair orders passenger with bag question to “shut up” — does she deserve a refund?

The Irish discount carrier Ryanair has a well-earned reputation for unapologetically burying its customers in fees, including charges for carrying […]

Do travelers need new federal protections?

It’s not your imagination. Congress seems to be paying closer attention to travelers’ welfare.

Is this enough compensation? Refunded $800 for $2,500 worth of missing clothes

Leonard Henderson's ski trip to Telluride, Colo., didn't go as planned. US Airways lost his luggage and it stayed lost for the duration of the trip.

Is this enough compensation? 5,000 miles for a late bag

When something goes wrong on a trip, you don't always get the compensation you deserve -- you get what you negotiate. Alright, maybe that's not an original line, but it is an appropriate way to introduce Barbara Leon's case.

Passengers say they miss luggage-inclusive fares the most

It's been more than two years since most major airlines "unbundled" their fares and began charging passengers for the first checked bag. And although air travelers are now paying more for their luggage than ever -- $2.7 billion last year, compared with just $1.1 billion in 2008 -- they are deeply unhappy about it, according to a new poll.