When something goes wrong on a trip, you don’t always get the compensation you deserve — you get what you negotiate. Alright, maybe that’s not an original line, but it is an appropriate way to introduce Barbara Leon’s case.
Did American Airlines offer her the appropriate compensation for failing to deliver her bag to Greensboro, NC, on time? Or should it have refunded the baggage fee, as she requested?
These are interesting questions, because there are no real industry standards for on-time luggage delivery, in an age where bags generally don’t fly free. On one extreme, you have Alaska Airlines, which offers either $20 off a future flight or 2,000 miles if your bag is more than 20 minutes late — and on the other hand, you have legacy carriers who often give you nothing.
Leon flew from Miami to Greensboro with her son and his wife and three children in December. She checked two bags curbside, one of which was overweight. Leon paid $25 for the first bag and $85 for the second bag.