Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight. But what?
Even though Kim Centrone made arrangements for Lufthansa to provide a bassinet for her baby on a recent flight from Washington to Frankfurt, the airline came up empty-handed. Now she wants a refund for the $1,000 extra she says she spent for the seat and the guarantee of the bassinet.
Before I tell you about Justin Cohen’s case, there are one or two things he wants everyone to know. He likes kids. He’s a former teacher and has a “high tolerance” for unruly youngsters.
Except maybe on an overseas flight where he’s seated next to a kid that doesn’t stop whimpering, whining and screaming for the entire trip.
That’s exactly what happened to Cohen last week. He says he was seated next to an enfant terrible on a US Airways flight from London to Philadelphia, and he wants to know if he can be compensated for the torture. His final destination was Dayton, Ohio, and his connecting flight was uneventful, he says.
If Jody Clark’s recent United Airlines flight from Houston to Vancouver had been a scene in a movie, it probably would be the one where the protagonist is finally pushed to the brink of a nervous breakdown.
“There was a family with two extremely disruptive toddlers seated in the row behind me in first class,” she says. “In the seat directly behind was a two-year-old who, without any break during the entire five-hour flight, continued to utter high pitched screams, cry and carry on yelling instead of talking, clanged together loud metal toys, and, worst of all, kicked at the back at my chair.”
But Clark’s flight was no disaster movie. It was real life. (Fortunately, minus the breakdown.)
And that’s just the half of it.
When Daniel Weisleder tried to board his return flight from San Jose, Costa Rica, to Houston with his wife and 10-month-old son recently, a United Airlines ticket agent delivered some bad news: He’d have to pay another $166 to fly home with the baby.
“Someone made a mistake,” the agent said.
That might be an understatement. Weisleder, who directs an educational consulting firm in Pittsburgh and is an elite-level United customer, reluctantly forked over the extra $166 to fly home. But he couldn’t understand the late charge.
“When I booked the reservation, I notified United that I would be traveling with an infant on my lap,” he says. “I was charged $991 for the tickets. We checked-in in Houston without a problem, but when we were coming back, we were told that our baby had to pay an additional ticket.”
I was flying from Kansas City to Albuquerque, NM, on Saturday, and I had already passed through security. There was a woman with a baby behind me — she was about the same age as my son, and that caught my attention. So I looked back.
And what did you see?
I saw them patting the baby down from top to bottom. The mom was holding the baby, and she was being very cooperative.